Organisations see the Common Service Data Model (CSDM) as the backbone for digital services, but implementation is complex. This session shows how pairing CSDM with AI converts ServiceNow architecture into measurable business outcomes; faster delivery, clearer service visibility and cost optimisation. We will cover common pitfalls, practical dependencies and mitigations. Join this session to get practical guidance and an introduction to Deloitte’s toolkit of assets that accelerate CSDM adoption.
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Overview
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Sponsored Sessions
Deloitte
First come, first seated
N/A
Session
All
World Forums
IT Service Management
IT Operations Management
Security Operations
Now Assist
Intermediate
Wednesday, Dec 03
11:00 a.m. Wednesday, Dec 03
, Senior Manager, Enterprise Technogy & Performance, Deloitte
- Wednesday, Dec 311:30 am - 11:50 am CET
Schwarz Group & A National Bank in Germany
First come, first seated
N/A
Session
All
World Forums
Other
Security Operations
AI Agents
ServiceNow AI Platform
Intermediate
Wednesday, Dec 03
1:00 p.m. Wednesday, Dec 03
Digital sovereignty is more than just a political buzzword – it is becoming a decisive factor for trust, competitiveness, and innovation. We show why choosing the right cloud infrastructure is crucial in today's geopolitical situation where security, compliance and scalability are not mutually exclusive. Using practical examples from the Schwarz Group, you will learn how Deloitte, together with STACKIT and ServiceNow, is implementing digital sovereignty in Europe.
, Lead Architect ServiceNow Alliance, Deloitte
, EMEA ServiceNow Lead, STACKIT
- Wednesday, Dec 31:50 pm - 2:20 pm CET
Speakers
Philipp Maettig
Lead Architect ServiceNow Alliance
Deloitte
Damir Mandir
EMEA ServiceNow Lead
STACKIT
Radishwar Tewarie
Senior Manager, Enterprise Technogy & Performance
Deloitte