Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
All, 46 sessions
8:00 am CET - Wednesday, 3 Dec
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
- Wednesday, 3 Dec8:30 am - 9:00 am CETExpo CreatorCon
9:00 am CET - Wednesday, 3 Dec
- CapgeminiFirst come, first seatedN/ASessionAllWorld ForumsAI AgentsHR Service DeliveryIntermediateWednesday, Dec 039:00 a.m. Wednesday, Dec 03Featuring: Capgemini
People experience has never been more important. It's people who create, innovate and build the future of your business. They are the biggest asset for every organization. The best employee experience already starts with onboarding. It is...
- Wednesday, 3 Dec9:00 am - 9:20 am CETExpo Theatre 4
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec9:00 am - 9:30 am CETExpo CreatorCon
- AdministratorBuilder / Citizen DeveloperImplementerPlatform OwnerFirst come, first seatedN/ASessionAllWorld ForumsNew to ServiceNowServiceNow AI PlatformRaptorDBWednesday, Dec 039:00 a.m. Wednesday, Dec 03
Learn how RaptorDB Pro, our high-performance database built specifically for ServiceNow workloads, converts massive datasets into actionable, real-time insights to fuel our AI Agents. In this session, you'll see how our unique database features...
- Wednesday, 3 Dec9:00 am - 9:20 am CETExpo Theatre 3
- AdministratorBuilder / Citizen DeveloperBusiness AnalystExecutivePlatform OwnerFirst come, first seatedN/ARoadmapAllWorld ForumsNow AssistServiceNow AI PlatformAnalytics and Insight-to-Action AppsWednesday, Dec 039:00 a.m. Wednesday, Dec 03
ServiceNow AI Agents are already driving exponential productivity for organisations in every industry, but much more is yet to come. Join us for an exclusive look at our product roadmap, where we’ll unveil the AI agents of tomorrow and hear...
- Wednesday, 3 Dec9:00 am - 9:30 am CETExpo Theatre 2
- AdministratorBuilder / Citizen DeveloperBusiness AnalystPlatform OwnerFirst come, first seatedN/ASessionAllWorld ForumsNow AssistAI AgentsAI Control TowerIntermediateWednesday, Dec 039:00 a.m. Wednesday, Dec 03n the fast-paced world of AI, ensuring robust governance is crucial to unlocking AI outcomes in the enterprise. Join us in this session as we delve into how organizations can use AI Control Tower to align any AI with business goals, streamline...
- Wednesday, 3 Dec9:00 am - 9:30 am CETExpo Theatre 1
- AdministratorExecutiveImplementerPlatform OwnerFirst come, first seatedN/ASessionAllWorld ForumsNew to ServiceNowCustomer Service ManagementSales and Order ManagementNow AssistAI AgentsWednesday, Dec 039:00 a.m. Wednesday, Dec 03
Discover Customer Service Management (CSM) and how ServiceNow is redefining Customer Relationship Management (CRM). Our CSM experts will showcase recent innovations and highlight the role of AI in transforming customer and agent experiences...
- Wednesday, 3 Dec9:30 am - 9:50 am CETExpo Theatre 3
- Business AnalystExecutivePlatform OwnerDevoteam & Coca Cola HBCFirst come, first seatedRetailSessionAllWorld ForumsNew to ServiceNowStrategic Portfolio ManagementBeginnerWednesday, Dec 039:00 a.m. Wednesday, Dec 03Featuring: Devoteam & Coca Cola HBC
Coca-Cola HBC’s internal IT department was managing projects and the portfolio through a complex, heavily customized legacy system. To keep pace with the business, they needed a modern, intuitive solution that simplified delivery and increased...
- Wednesday, 3 Dec9:30 am - 9:50 am CETExpo Theatre 4
10:00 am CET - Wednesday, 3 Dec
- AdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveFirst come, first seatedOtherKeynoteAllWorld ForumsNew to ServiceNowNow AssistBeginnerWednesday, Dec 0310:00 a.m. Wednesday, Dec 03
Join us for an inspiring keynote about how we’re putting AI to work across every corner of your business. Discover how you can unlock AI’s full potential today—across any industry, any agent, and any workflow.
- Wednesday, 3 Dec10:00 am - 11:00 am CETHall 12
11:00 am CET - Wednesday, 3 Dec
- AdministratorBuilder / Citizen DeveloperBusiness AnalystImplementerPlatform OwnerSave a seatN/ARoundtableAllWorld ForumsIT Service ManagementWednesday, Dec 0311:00 a.m. Wednesday, Dec 03
Delivering seamless, scalable ITSM and ITOM implementations is critical to improving service quality, optimising operations, and driving business value. This interactive roundtable connects customers with ServiceNow experts and industry leaders...
- Wednesday, 3 Dec11:20 am - 12:20 pm CETRoom E106-E107
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec11:30 am - 12:00 pm CETExpo CreatorCon
- DeloitteFirst come, first seatedN/ASessionAllWorld ForumsIT Service ManagementIT Operations ManagementSecurity OperationsNow AssistIntermediateWednesday, Dec 0311:00 a.m. Wednesday, Dec 03Featuring: Deloitte
Organisations see the Common Service Data Model (CSDM) as the backbone for digital services, but implementation is complex. This session shows how pairing CSDM with AI converts ServiceNow architecture into measurable business outcomes; faster...
- Wednesday, 3 Dec11:30 am - 11:50 am CETExpo Theatre 4
- First come, first seatedPublic SectorSpotlightAllWorld ForumsNew to ServiceNowIntermediateWednesday, Dec 0311:00 a.m. Wednesday, Dec 03
Join us in shaping the future of public service. This session will explore how AI agents can accelerate mission attainment and efficiency within government operations. We’ll present examples of cutting-edge technology deployments from the...
- Wednesday, 3 Dec11:30 am - 12:00 pm CETExpo Theatre 2
- AdministratorBusiness AnalystExecutivePlatform OwnerINGFirst come, first seatedBankingSpotlightAllWorld ForumsNew to ServiceNowIntegrated Risk ManagementNow AssistAI AgentsAI Control TowerBeginnerWednesday, Dec 0311:00 a.m. Wednesday, Dec 03Featuring: ING
Are complex processes costing your financial institution and customers? As demands evolve, financial institutions often add more tech solutions, complicating contact centers and back offices. What if you could break the cycle and future-proof...
- Wednesday, 3 Dec11:30 am - 12:00 pm CETExpo Theatre 1
- First come, first seatedN/ASessionAllWorld ForumsNow AssistAI AgentsHR Service DeliveryTalent DevelopmentWednesday, Dec 0311:00 a.m. Wednesday, Dec 03
Empower employees with AI agents that deliver instant answers, streamline self-service, and simplify complex workflows. Learn how AI agents support talent development, align workforce growth with business goals, and create smarter, more...
- Wednesday, 3 Dec11:30 am - 11:50 am CETExpo Theatre 3
12:00 pm CET - Wednesday, 3 Dec
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec12:00 pm - 12:30 pm CETExpo CreatorCon
- FujitsuFirst come, first seatedOtherSessionAllWorld ForumsHealth and SafetyIntermediate12:00 p.m. Wednesday, Dec 03Wednesday, Dec 03Featuring: Fujitsu
Can digitalisation make safety smarter - and safer? In this live interview, Paula Ireland shares how Fujitsu transformed fragmented H&S processes into a secure, multilingual digital experience for over 45,000 employees worldwide. Hosted by...
- Wednesday, 3 Dec12:00 pm - 12:20 pm CETExpo Theatre 4
- AdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerLundbeckFirst come, first seatedLife SciencesSessionAllWorld ForumsHR Service DeliveryServiceNow AI PlatformIntermediate12:00 p.m. Wednesday, Dec 03Wednesday, Dec 03Featuring: LundbeckDiscover how Lundbeck, a global Danish pharmaceutical company and leader in neuroscience, transformed its operations by adopting ServiceNow across GBS, IT, HR, Finance and Facility. Within just 12 months, Lundbeck replaced legacy systems and...
- Wednesday, 3 Dec12:00 pm - 12:20 pm CETExpo Theatre 3
- Business AnalystExecutiveImplementerPlatform OwnerMinistry of DefenseFirst come, first seatedOtherSessionAllWorld ForumsNew to ServiceNowCustomer SuccessImpactBeginner12:00 p.m. Wednesday, Dec 03Wednesday, Dec 03Featuring: Ministry of Defense
Discover how ServiceNow Impact, our Customer Success product powered by AI agents and human expertise, is helping the Dutch Ministry of Defense maximize the full power of their ServiceNow platform for business transformation to support the...
- Wednesday, 3 Dec12:10 pm - 12:40 pm CETExpo Theatre 2
- Builder / Citizen DeveloperBusiness AnalystExecutivePlatform OwnerPhilipsFirst come, first seatedN/ASpotlightAllWorld ForumsNew to ServiceNowNow AssistAI AgentsRaptorDBWorkflow Data Fabric12:00 p.m. Wednesday, Dec 03Wednesday, Dec 03Featuring: Philips
Most organisations struggle to unlock AI’s full potential — not because AI isn’t powerful, but because the data it relies on is fragmented, unstructured, and scattered across hundreds of systems. Join us to discover how ServiceNow’s Data &...
- Wednesday, 3 Dec12:10 pm - 12:40 pm CETHall 12
- AdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerABN AMROFirst come, first seatedBankingSessionAllWorld ForumsNew to ServiceNowNow AssistHR Service DeliveryBeginner12:00 p.m. Wednesday, Dec 03Wednesday, Dec 03Featuring: ABN AMRO
How do you create the ultimate user experience in ServiceNow using the power of GenAI? This session dives into how ABN AMRO’s Service Designers drive impactful change with their Know, Do, Fix method. From seamless implementations in the...
- Wednesday, 3 Dec12:30 pm - 12:50 pm CETExpo Theatre 3
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec12:30 pm - 1:00 pm CETExpo CreatorCon
- EYFirst come, first seatedManufacturingSessionAllWorld ForumsOperational Technology ManagementNow AssistServiceNow AI PlatformIntermediate12:00 p.m. Wednesday, Dec 03Wednesday, Dec 03Featuring: EY
In today’s industrial landscape, operational excellence depends on bridging the gap between people, processes, and technology. EY’s Connected Worker Solution with ServiceNow digitizes workflows, infuses Physical AI, integrates real-time...
- Wednesday, 3 Dec12:30 pm - 12:50 pm CETExpo Theatre 4
- AdministratorBuilder / Citizen DeveloperImplementerPlatform OwnerSave a seatN/ARoundtableAllWorld ForumsCustomer Service ManagementNow AssistAI Agents12:00 p.m. Wednesday, Dec 03Wednesday, Dec 03
Ready to get started with AI but not sure where to begin? Join this expert-led roundtable to learn how to translate your AI vision into a practical roadmap—no matter where you are in your journey. We’ll explore how your CMDB/CSDM provides the...
- Wednesday, 3 Dec12:40 pm - 1:40 pm CETRoom E106-E107
1:00 pm CET - Wednesday, 3 Dec
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec1:00 pm - 1:30 pm CETExpo CreatorCon
- AdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerAllianderFirst come, first seatedTelecom and UtilitiesSessionAllWorld ForumsNow AssistIntermediateWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: AllianderDiscover how Alliander leverages ServiceNow’s IT Service Management and GenAI-powered Now Assist to transform service delivery across multiple business units. Join Rogier Huneker as he shares practical insights from real-world implementations,...
- Wednesday, 3 Dec1:00 pm - 1:20 pm CETExpo Theatre 3
- AccentureFirst come, first seatedN/ASessionAllWorld ForumsNow AssistIntermediateWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: Accenture
Modern enterprises are rapidly embracing AI, making accountability and ethical deployment more critical than ever. The absence of structured governance can lead to operational inefficiencies, compliance issues, and unintended outcomes...
- Wednesday, 3 Dec1:00 pm - 1:30 pm CETExpo Theatre 2
- First come, first seatedN/ASpotlightAllWorld ForumsNew to ServiceNowNow AssistAI AgentsHR Service DeliveryWednesday, Dec 031:00 p.m. Wednesday, Dec 03
Business leaders, such as CFOs, CPOs, and CHROs, face growing pressure to reduce costs, simplify operations, and provide better visibility to information that allows their teams to remove busywork and to focus on the work that matters. In this...
- Wednesday, 3 Dec1:00 pm - 1:30 pm CETHall 12
- PhilipsFirst come, first seatedSpotlightAllWorld ForumsNew to ServiceNowCustomer Service ManagementField Service ManagementSales and Order ManagementWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: Philips
With the explosion of AI, there is a generational shift in the way companies are selling to and serving their customers. Over 80% of leaders say they plan to adopt AI in customer-facing efforts, but most don't know where to start. Join this...
- Wednesday, 3 Dec1:00 pm - 1:30 pm CETExpo Theatre 1
- STACKITFirst come, first seatedN/ASessionAllWorld ForumsOperational Technology ManagementIntermediateWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: STACKIT
STACKIT and ServiceNow partner to offer a data-sovereign digital workflow platform in Europe. Combining ServiceNow's Now Platform and Generative AI with STACKIT's German cloud, this solution targets public sector, finance, and healthcare...
- Wednesday, 3 Dec1:00 pm - 1:20 pm CETExpo Theatre 4
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec1:30 pm - 2:00 pm CETExpo CreatorCon
- ASMLFirst come, first seatedManufacturingSessionAllWorld ForumsOperational Technology ManagementWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: ASML
Join us for an in-depth view of ServiceNow's Operational Technology Management future vision and roadmap. This informative session will provide a comprehensive look at our strategic direction and investments aimed at transforming production...
- Wednesday, 3 Dec1:30 pm - 1:50 pm CETExpo Theatre 3
- Plat4mationFirst come, first seatedN/ASessionAllWorld ForumsNew to ServiceNowNow AssistAI AgentsAI Control TowerBeginnerWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: Plat4mation
Join Philips (Patrick Heijnen) and Plat4mation (Dylan Veerman) as they share their joint journey, the insights gained, and the lessons learned — helping you avoid common pitfalls and accelerate your own AI adoption. We will also present a...
- Wednesday, 3 Dec1:30 pm - 1:50 pm CETExpo Theatre 4
- SiemensFirst come, first seatedManufacturingSpotlightAllWorld ForumsNew to ServiceNowIntermediateWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: Siemens
Manufacturers are eager to move beyond discussions of innovation and take real action. The manufacturing landscape is changing quickly as AI and automation are driving game-changing breakthroughs, whether it's optimizing commercial operations,...
- Wednesday, 3 Dec1:50 pm - 2:20 pm CETExpo Theatre 1
- Schwarz Group & A National Bank in GermanyFirst come, first seatedN/ASessionAllWorld ForumsOtherSecurity OperationsAI AgentsServiceNow AI PlatformIntermediateWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: Schwarz Group & A National Bank in Germany
Digital sovereignty is more than just a political buzzword – it is becoming a decisive factor for trust, competitiveness, and innovation. We show why choosing the right cloud infrastructure is crucial in today's geopolitical situation where...
- Wednesday, 3 Dec1:50 pm - 2:20 pm CETExpo Theatre 2
- AdministratorExecutiveImplementerPlatform OwnerBrenntag SEFirst come, first seatedN/ASpotlightAllWorld ForumsNew to ServiceNowIT Service ManagementIT Operations ManagementStrategic Portfolio ManagementNow AssistAI AgentsWednesday, Dec 031:00 p.m. Wednesday, Dec 03Featuring: Brenntag SE
Enterprise IT is quickly becoming more autonomous and is poised to change how we plan, implement, and experience IT. Autonomous IT allows us to move from reactive to preventive and even self-healing operations. For IT executives, this is a...
- Wednesday, 3 Dec1:50 pm - 2:20 pm CETHall 12
2:00 pm CET - Wednesday, 3 Dec
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec2:00 pm - 2:30 pm CETExpo CreatorCon
- AccentureFirst come, first seatedN/ASessionAllWorld ForumsNow AssistIntermediateWednesday, Dec 032:00 p.m. Wednesday, Dec 03Featuring: Accenture
Everyone talks about GenAI, but where do you start in your organization? In this case study, we will reveal how to assess the right ServiceNow use cases and how to gain a headstart. Follow us on our journey to quantify potential gains and how...
- Wednesday, 3 Dec2:00 pm - 2:20 pm CETExpo Theatre 4
- NikonFirst come, first seatedN/ASessionAllWorld ForumsNew to ServiceNowNow AssistWednesday, Dec 032:00 p.m. Wednesday, Dec 03Featuring: Nikon
Join this session for an insightful fireside chat where customers will take the center stage to share their transformative journey with ServiceNow. Attendees will hear first-hand accounts from organisations across various industries,...
- Wednesday, 3 Dec2:00 pm - 2:20 pm CETExpo Theatre 3
- AdministratorImplementerPlatform OwnerSave a seatN/ARoundtableAllWorld ForumsOtherWednesday, Dec 032:00 p.m. Wednesday, Dec 03
Ignite informed decision-making on the ServiceNow AI Platform with the Common Services Data Model (CSDM) and Configuration Management Database (CMDB). Learn proven strategies for successful CMDB implementation, including establishing a robust...
- Wednesday, 3 Dec2:00 pm - 3:00 pm CETRoom E106-E107
- Builder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerINGFirst come, first seatedBankingSessionAllWorld ForumsNew to ServiceNowGovernance, Risk, and ComplianceBeginnerWednesday, Dec 032:00 p.m. Wednesday, Dec 03Featuring: ING
Discover how ING is leveraging ServiceNow to unite business and IT resilience, moving beyond traditional tech-driven approaches. Learn how ING is rolling out ServiceNow for operational resilience, business continuity, and risk management,...
- Wednesday, 3 Dec2:30 pm - 2:50 pm CETExpo Theatre 3
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec2:30 pm - 3:00 pm CETExpo CreatorCon
- MicrosoftFirst come, first seatedN/ASessionAllWorld ForumsNew to ServiceNowNow AssistAI AgentsBeginnerWednesday, Dec 032:00 p.m. Wednesday, Dec 03Featuring: Microsoft
Discover how ServiceNow and Microsoft are transforming enterprise productivity with a unified AI-powered platform. This session highlights their partnership to integrate ServiceNow’s automation and Microsoft’s productivity tools, enabling...
- Wednesday, 3 Dec2:30 pm - 2:50 pm CETExpo Theatre 4
- AdministratorBeginning DeveloperBusiness AnalystEnterprise ArchitectExecutiveExperienced DeveloperImplementerPlatform OwnerFirst come, first seatedSessionAllWorld ForumsNow on NowIT Service ManagementIT Operations ManagementNow AssistAI AgentsAnalytics and Insight-to-Action AppsWednesday, Dec 032:00 p.m. Wednesday, Dec 03
In this session, we'll share how we've matured the use of CMDB, CSDM, and service mapping, highlighting their critical role in IT operations. By better integrating these features, we've improved visibility, streamlined processes, and enhanced...
- Wednesday, 3 Dec2:40 pm - 3:10 pm CETExpo Theatre 1
- AdministratorBuilder / Citizen DeveloperBusiness AnalystExecutivePlatform OwnerVivictaFirst come, first seatedN/ASpotlightAllWorld ForumsNew to ServiceNowNow AssistAI AgentsServiceNow AI PlatformWednesday, Dec 032:00 p.m. Wednesday, Dec 03Featuring: Vivicta
AI is only as powerful as the platform it’s built into. That’s why the ServiceNow AI Platform is designed to help organisations lead through this AI revolution—with out-of-the-box and custom AI Agents, built-in governance, and the ability to...
- Wednesday, 3 Dec2:40 pm - 3:10 pm CETExpo Theatre 2
3:00 pm CET - Wednesday, 3 Dec
- First come, first seatedActivityAllCreatorCon12:00 p.m. Wednesday, Dec 038:00 a.m. Wednesday, Dec 03Wednesday, Dec 039:00 a.m. Wednesday, Dec 032:00 p.m. Wednesday, Dec 0311:00 a.m. Wednesday, Dec 031:00 p.m. Wednesday, Dec 033:00 p.m. Wednesday, Dec 03
Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow...
- Wednesday, 3 Dec3:00 pm - 3:30 pm CETExpo CreatorCon
- Business AnalystExecutivePlatform OwnerFirst come, first seatedN/ASessionAllWorld ForumsGlobal Business ServicesIntermediateWednesday, Dec 033:00 p.m. Wednesday, Dec 03
FY25 has been a defining year within Global Business Services (GBS) for both ServiceNow and our customers with AI moving from PoC to real impact. We are witnessing the transformation of how services are being delivered, end-user experience as...
- Wednesday, 3 Dec3:00 pm - 3:20 pm CETExpo Theatre 3
- First come, first seatedN/ASessionAllWorld ForumsNew to ServiceNowOtherWednesday, Dec 033:00 p.m. Wednesday, Dec 03As 85%+ of us need new skills, being out of our comfort zones will become the norm. How do we create a safe space for learning that everyone engages in? Welcome to the learning playground of the future, where education is reimagined for...
- Wednesday, 3 Dec3:00 pm - 3:20 pm CETExpo Theatre 4
- Save a seatN/ARoundtableAllWorld ForumsOtherWednesday, Dec 033:00 p.m. Wednesday, Dec 03
AI is rapidly reshaping industries, but many organisations still struggle to adopt it in a structured, scalable, and responsible way. In this interactive roundtable, hosted by the ServiceNow Enterprise Architecture team, we’ll explore how...
- Wednesday, 3 Dec3:20 pm - 3:50 pm CETRoom E106-E107
- AdministratorBusiness AnalystExecutiveImplementerPlatform OwnerFirst come, first seatedN/ARoadmapAllWorld ForumsIT Service ManagementIT Operations ManagementNow AssistAI AgentsWednesday, Dec 033:00 p.m. Wednesday, Dec 03
CIOs are under pressure to raise service availability, lighten staff workload, and squeeze faster ROI from every tech dollar. This roadmap session shows how the latest ITSM and ITOM advances—now infused with agentic AI and low-friction...
- Wednesday, 3 Dec3:20 pm - 3:50 pm CETExpo Theatre 2