Sales Kickoff 2024 (SKO24) will be held Tuesday, January 23 - Thursday, 25, 2024, at the following location:

Guests aren’t allowed to attend any portion of SKO24. Please keep in mind that SKO24 is a work event and you’re expected to fully participate in all elements of the program.

For complete information regarding travel expense reimbursement, review the SKO24 Travel and Expense Policy..

Be aware that the following expenses will not be reimbursed:

• • Rental cars
• • Individual meals during the event: Meals will be provided for you beginning with dinner on Tuesday, January 23 through dinner on Thursday, January 25. The only exception will be Wednesday’s Networking Night dinner when you may expense up to $125 per person. You may not expense any other meals during this period. The SKO24 Event team has made every effort to support dietary restrictions. For more information or concerns, please visit the Events Help Center.
• • Late hotel check out

Not-to-be-missed SKO24 moments will be recorded and available on demand after SKO24.

Attention New Hire Managers!

If you have a quota carrying employee coming on board between December 1 through January 15, please be informed of the following:

• Completion of this New Hire Invitation Request Form will enable us to reserve a hotel room for your quota carrying new hire after the hotel reservation cut-off date of December 20. Your new hire will receive an invitation to RSVP for Sales Kickoff 2024 within 48 hours of the new hire's start date and they receive their ServiceNow email address.
• Your new hire will need to register and book their flights to Las Vegas once they receive their invitation. There are two options for booking flights:
  • Your new hire can use their own personal credit card to book travel through Concur and submit an expense report for reimbursement before they receive their corporate card, or
  • You as their manager can use your corporate card, book your employee’s travel through Concur, and expense those charges.

We do not advise new hire managers to book their new hire’s travel in advance of their start date as there is always risk that a new hire could choose not to start at our company.

If anything changes once your request form is submitted (e.g., new hire start date), let us know by submitting an Events Help Center ticket. Scroll to the bottom of the page and select the “Open a case” button.

Note: Please do not submit the same new hire information twice!

To be reimbursed for your travel, please schedule your arrival as indicated in the table below. Be sure to select LAS Harry Reid Intl Las Vegas, as your arrival airport. 

Departures should be planned for Friday, January 26.

Any early departures must be approved by your manager. To confirm manager approval with the travel support team, go to the Events Help Center and click on the "Report an issue" button to open a ticket request. Please attach a copy of your manager’s approval email to your request.

Employees should align departure travel with the hotel check-out time of 11:00 a.m. PST.

If you have questions about the arrival and departure dates, please go to the Events Help Center.

Attendance at SKO is mandatory and we require that everyone attend the program in its entirety. Any early departures must be approved by your manager. To confirm your manager approval with the travel support team, go to the Events Help Center where you may open a ticket request. Please attach a copy of your manager’s approval email to your request.

Make your travel arrangements directly through Concur. Flights booked by employees outside of Concur will NOT be reimbursed.

If you have an unused SKO23 flight, please use it. Be advised, however, that SKO24 will not cover any upgrades.

Step-by-step instructions for booking travel are provided here.

Important: Manager approval is not required for travel to SKO24. To book travel, go into Concur and select your airports (Harry Reid for Las Vegas) and travel dates. You’ll then get a pop-up screen requesting your approved trip request number. Enter TRVSKO2024 and select SKO from the Internal/External meeting dropdown. From there, proceed to select your preferred flights.

New Hires have two options for booking air travel:

• Use a personal credit card to book travel through Concur and submit an expense report for reimbursement.
• Request that their manager use their corporate card to book the New Hire’s travel through Concur. The manager can then expense those charges.

Register here for Corporate Tier Experience between October 15 and November 30 and you can receive promotional A-List status on Southwest Airlines for 90 days. Benefits of A-list status include:

• Priority boarding
• Priority and Express Lane access
• 25% earning bonus on qualifying flights
• Dedicated A-List Member phone line
• Same day confirmed change and standby

Air travel bookings must follow the SKO24 Travel & Expense Policy. If you decide to extend your trip for personal reasons, the cost for your flights must be within $100 USD of the flight cost if you were to fly in/out of LAS on your approved travel dates. Any amount over the $100 USD difference must be expensed separately and will NOT be covered by Sales Kickoff.

Personal trip extensions must be reviewed and approved. prior to booking. For approval, email Events Help Center where you may open a ticket request. Please attach the following to your request:

• • Screenshot of your travel dates and flight cost for your approved travel dates within the SKO 2024 travel guidelines
• • Screenshot of your requested travel dates and flight cost

See "May I extend my hotel dates?" for hotel extension guidance.

Shuttles will not be provided from Harry Reid International Airport (LAS) to/from the hotel. It will be your responsibility to get transportation. Taxi, Uber, and Lyft will be reimbursed.

Rental cars are not reimbursable for SKO24.

Employees should align their departure travel with the hotel check-out time of 11:00 a.m. PST.

Head to the Travel and Expense microsite and click on International Travel Resources to research required documents for your international travel.

If needed, Business Travel Support letters are available HERE.. Please feel free to edit the word document as necessary for your individual situation.

Visa authorization contact:
As part of the visa application, you may be asked to provide a SKO24 travel authorization contact. Your contact is:

Trish Morgan, Sr. Manager, Sales Kickoff
Email: trish.morgan@servicenow.com
Mobile: +1 (408) 781-4004

Approver is Matt Taylor, SVP, Global Go-to-Market

Questions: For visa application questions, please open a ticket HERE and a team member will assist.

Hotel accommodations for SKO24 should be booked at the time of registration by selecting one of the event hotel options. You’ll receive a hotel confirmation after booking your hotel room. Final hotel details (e.g., confirmation number) will be provided in the Know Before You SKO Email sent two weeks before the event.

Do not contact the hotel directly to make any arrangements for your approved nights. Hotel accommodations booked outside of the event registration system will not be reimbursed.

Please review your air travel arrangements to ensure you have a hotel room for the day that you’re arriving. Your hotel reservation may be canceled if you don’t arrive on your designated arrival date.

All hotels should be booked within five days of receiving your “It’s Time to RSVP” invitation in October. 

It has come to our attention that ServiceNow Citibank Visa cards originating from India are not accepted at MGM properties in Las Vegas. The hotels from a banking perspective are listed as casinos which are blocked by India bank law from allowing charges to go through.

What this means is your company issued Visa may be declined when attempting to make purchases at MGM properties during SKO24. Fortunately, meals and your hotel room are covered by the event, leaving only hotel incidentals. It is requested that you use a personal credit card for hotel incidentals and submit the charges for reimbursement at the end of the event. If you have any concerns about this process or prefer not to use your personal card for incidentals, please submit a ticket.

Hotel accommodations booked outside of the approved dates will not be reimbursed and must be approved. See Travel Planning section question “I wish to extend my stay in Las Vegas outside of the approved travel dates. How do I go about this?” for approval process details. 

Once you receive approval to extend your stay, you may book additional nights via MGM’s Passkey system. The Passkey link will be shared in your hotel confirmation email (at time of booking) or upon request. Room rate and availability information will be available here. You will need to provide your credit card at the time of booking.

Tech Summit 2024 (TS24) will be conducted in two parts: a virtual learning experience will occur during the week of January 15 and an in-person experience in Las Vegas on Tuesday, January 23, for Solution Consultants attending Sales Kickoff 2024.

ServiceNow partners are critical extended members of ServiceNow’s community. Accordingly, a carefully curated list of partners is being invited to attend SKO24—including Partner Kickoff 2024—as paid attendees. Approximately 600 partners are expected to be in attendance.

Partner Kickoff will take place on Tuesday, January 23. Time and location to be confirmed.

We’re actively working to identify ways to adopt greater sustainability practices at ServiceNow events and collaborate closely with our hotel partners like MGM Grand to do what we can to protect our planet. Our practices for SKO24 are being solidified with the hotel. However, for information on the MGM Grand’s sustainability initiatives, please visit Environmental programs at the MGM Grand Las Vegas..

We welcome your suggestions! Please share them with us at SalesKickoff@servicenow.com.

We have a commitment to be carbon neutral, which includes our associated business travel for our employees. This commitment means we will balance the total carbon associated with travel with high-quality carbon offsets. For more details on the type of offsets we have financed, please visit our Global Impact Report 2023.

Average temperature for Las Vegas in January is a high of 59°F/15°C and a low of 39°F/3.88°C.

Suggested attire is business casual. Temperatures can be unpredictable in Las Vegas and the conference center can get chilly, so be sure to bring warm layers. And do bring comfortable shoes!

You bet! There’s no better way to stay connected at SKO24 than by downloading the SKO24 mobile app. More information on how to download the app will be provided closer to the event.

Wi-Fi access will be provided to all attendees in the meeting areas of the MGM Grand. Login and password details will be provided at the event.

For Concur, air travel, expense reporting, or credit card questions, please submit a ticket with the ServiceNow Travel & Expense team.

For all other questions, visit our Events Help Center where you'll find answers to commonly asked questions or may request assistance.