Banks are feeling pressure to transform to meet rising customer expectations. While FSO provides a solid foundation, successful implementations require a methodology that aligns stakeholders, empowers employees, and ensures the solution is tailored to business objectives. Learn about our approach to accelerating FSO delivery based on our experience at National Bank of Canada. By leveraging agile principles, cross-functional alignment, and client co-design, the methodology enables faster time-to-value, improved stakeholder engagement, and scalable implementation across financial institutions.
Sponsors
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Ateko
Diamond
Overview
We are one of Canada's fastest growing tech services companies, helping enterprise across diverse sectors streamline and modernize their operations.
Sponsored Sessions
National Bank of Canada
First come, first seated
Banking
Session
All
World Forums
New to ServiceNow
Beginner
9:00 a.m. Thursday, Dec 11
Thursday, Dec 11
, Strategic Platform Advisor Enterprise, Ateko
, Directrice principale, National Bank of Canada
- Thursday, Dec 119:30 am - 9:50 am EST
Bell Canada
First come, first seated
Banking
Session
All
World Forums
New to ServiceNow
Customer Service Management
Now Assist
AI Agents
Beginner
Thursday, Dec 11
11:00 a.m. Thursday, Dec 11
Explore how CCaaS, AI, and ServiceNow integrations drive contact centre transformation, improving customer experience and business productivity through end-to-end workflow automation.
, Vice President of Sales, Ateko
, VP - Marketing & Partnerships, Ateko
, Director, Product Management, Leader Collaboration and Contact Centre Practices, Bell Canada
- Thursday, Dec 1111:30 am - 12:00 pm EST
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