Learn how the ServiceNow IT Help Desk delivers smarter, faster support at scale using ScreenMeet’s AI-powered remote support—natively embedded in the ServiceNow AI Platform. Agents launch secure, Zero Trust sessions directly from Incidents, improving first contact resolution rates and escalation speed. You’ll see how AI-powered session summaries feed Now Assist to improve knowledge capture and self-service. Eliminate swivel chair, 3rd party tools and manual documentation. Perfect for Support & IT leaders scaling support operations with practical AI impact. You won't want to miss this session!
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Overview
AI-powered remote support, native to ServiceNow. Built-in, not bolted on. Used by the ServiceNow IT Help Desk to resolve issues faster, boost productivity, and deliver secure, seamless support.
Sponsored Sessions
ScreenMeet
First come, first seated
Technology and Media
Session
All
World Forums
IT Service Management
IT Operations Management
Now Assist
Intermediate
Thursday, Dec 11
1:00 p.m. Thursday, Dec 11
, Senior Director, Solutions Engineering, ScreenMeet
, Senior Director, Partner Marketing and Global Events, ScreenMeet
- Thursday, Dec 111:00 pm - 1:20 pm EST
Speakers
Heather Robinson
Senior Director, Partner Marketing and Global Events
ScreenMeet
Steve Smith
Senior Director, Solutions Engineering
ScreenMeet