Featuring: Canadian Tire Corp., Human Resources Professionals Association, IBM Canada
All, 45 sessions
8:00 AM EST - Wednesday, Nov 13
- SessionEmployee Growth and DevelopmentCanadian Tire Corp., Human Resources Professionals Association, IBM CanadaSessionAll8:00 a.m. Wednesday, Nov 13Wednesday, Nov 13
Join us for an inspiring Women in Technology Panel discussion, featuring female trailblazers from leading organizations. We’ll get up close and personal as they share their stories, challenges and lessons learned while exploring four topics:...
- Wednesday, Nov 138:00 AM - 9:30 AM ESTMeeting Room 401, Level 400
9:00 AM EST - Wednesday, Nov 13
- SessionAINow PlatformSource-to-Pay OperationsBankingSessionAll9:00 a.m. Wednesday, Nov 13Wednesday, Nov 13
Few areas of business have faced more pressure to transform than finance, procurement, and supply chain teams. Yet most are stuck continuing to manage these critical functions with manual activities and processes that sit on the same old silos...
- Wednesday, Nov 139:00 AM - 9:30 AM ESTMeeting Room 716B, Level 700
- SessionAIHuman ResourcesNow PlatformSessionAll9:00 a.m. Wednesday, Nov 13Wednesday, Nov 13
Struggling with fragmented HR systems, inefficient processes, and limited insights? In this session, discover how ServiceNow HR Service Delivery supercharges employee experiences from hire to retire. Check out our latest HR innovations and...
- Wednesday, Nov 139:00 AM - 9:30 AM ESTMeeting Room 701A, Level 700
- SessionAINow on NowNow PlatformNow AssistSessionNow on NowAll9:00 a.m. Wednesday, Nov 13Wednesday, Nov 13
AI and GenAI is everywhere...but how many companies use it across their entire enterprise? ServiceNow® does! In this session, see how we rapidly deploy our own AI solutions and experiences to help developers, employees, customers, partners, and...
- Wednesday, Nov 139:00 AM - 9:30 AM ESTMeeting Room 701B, Level 700
- SessionNow PlatformImpactSessionAll9:00 a.m. Wednesday, Nov 13Wednesday, Nov 13
In this session, hear how to set up a strategy, roadmap, and blueprint for value with ServiceNow Impact. Get a first-hand look into some of the key deliverables as a ServiceNow Impact customer.
- Wednesday, Nov 139:00 AM - 9:30 AM ESTMeeting Room 714B, Level 700
- SessionIndustry Solutions: BankingIT Operations ManagementLaurentian Bank of CanadaITFirst come, first seatedBankingSessionAll9:00 a.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: Laurentian Bank of CanadaJoin us to explore Laurentian Bank’s journey in maintaining an accurate CMDB during their cloud migration. We’ll delve into the deployment of CMDB-as-a-Service, the daily efforts to keep the CMDB current, the contributions of our high-performance...
- Wednesday, Nov 139:30 AM - 9:50 AM ESTExpo Theatre 1, Level 800
10:00 AM EST - Wednesday, Nov 13
- KeynoteBell CanadaAINow PlatformNow AssistKeynoteAll10:00 a.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: Bell Canada
In the era of AI, knowledge is power. While many are still trying to figure out how to get the best out of it, ServiceNow users are already putting AI to work - and seeing incredible results. And this is just the beginning. The brand new Now...
- Wednesday, Nov 1310:00 AM - 11:00 AM ESTExhibit Hall F&G - Level 800
11:00 AM EST - Wednesday, Nov 13
- SessionWorkplace Service DeliveryTD, KPMGHuman ResourcesWorkplace Service DeliveryN/ASessionAll11:00 a.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: TD, KPMG
KPMG and the bank will share a case study on how they transformed the employee experience of visiting and using their new campus, in downtown Toronto.
- Wednesday, Nov 1311:20 AM - 11:40 AM ESTExpo Theatre 1, Level 800
- SessionApp EngineAutomation EngineOSFIAIApp DevelopmentSessionAll11:00 a.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: OSFI
Process efficiency and great experiences are the new competitive battleground. To win, we help companies analyze and improve legacy or manual processes with a powerful new weapon: GenAI. Learn how you can become an industry disruptor and AI...
- Wednesday, Nov 1311:20 AM - 11:50 AM ESTMeeting Room 716B, Level 700
- SessionAIHuman ResourcesSessionAll11:00 a.m. Wednesday, Nov 13Wednesday, Nov 13
In today's AI-led business transformation era, harnessing the full potential of GenAI across the enterprise and throughout every employee interaction is a productivity and time-savings game changer for organizations. Join us as we delve into...
- Wednesday, Nov 1311:20 AM - 11:50 AM ESTMeeting Room 701B, Level 700
- SessionAINow PlatformSessionAll11:00 a.m. Wednesday, Nov 13Wednesday, Nov 13
The remit for the CIO is expanding, reaching into every part of your organization. The CIO must drive better business outcomes, deliver business agility, develop AI strategy and help their organization to deliver against goals. Join us as we...
- Wednesday, Nov 1311:20 AM - 11:50 AM ESTMeeting Room 701A, Level 700
- SessionCustomer Service ManagementField Service ManagementOrder ManagementAINow PlatformSessionAll11:00 a.m. Wednesday, Nov 13Wednesday, Nov 13
With rising customer expectations and pressures to reduce costs, delivering great service while improving the bottom line is hard. Learn how ServiceNow helps organizations in any industry sell, fulfill, and serve customers on a single...
- Wednesday, Nov 1311:20 AM - 11:50 AM ESTMeeting Room 714B, Level 700
- SessionIndustry Solutions: BankingFinancial Services CompanyBankingSessionAll11:00 a.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: Financial Services CompanyThe story of a Canadian Financial Institutions journey with ServiceNow, how they got to a state where they could no longer ignore their technical debt and how they made there way back to a great place!
- Wednesday, Nov 1311:50 AM - 12:10 PM ESTExpo Theatre 1, Level 800
12:00 PM EST - Wednesday, Nov 13
- SessionCustomer Service ManagementAINow PlatformSessionAllWednesday, Nov 1312:00 p.m. Wednesday, Nov 13
Discover the transformative impact of ServiceNow Customer Service Management (CSM) and Now Assist for CSM on customer experiences and operational efficiency. Learn how CSM integrates seamlessly with CCaaS providers to streamline engagement,...
- Wednesday, Nov 1312:10 PM - 12:40 PM ESTMeeting Room 716B, Level 700
- SessionAINow PlatformSessionAllWednesday, Nov 1312:00 p.m. Wednesday, Nov 13
This session will include a candid Now Platform® roadmap discussion and demo covering features from the latest Xanadu release as well as our vision for the future. Learn more about how ServiceNow is investing in generative AI, automation,...
- Wednesday, Nov 1312:10 PM - 12:40 PM ESTMeeting Room 701A, Level 700
- SessionSecurity OperationsCanadian Imperial Bank of CommerceAINow PlatformNow AssistSessionAllWednesday, Nov 1312:00 p.m. Wednesday, Nov 13Featuring: Canadian Imperial Bank of Commerce
In the race to protect your organization from the next threat, learn how CIBC’s Fusion team leverages the ServiceNow Security Operations solutions to empower their executives, managers, and analysts to boost productivity, improve response...
- Wednesday, Nov 1312:10 PM - 12:40 PM ESTMeeting Room 701B, Level 700
- SessionIT Operations ManagementIT Service ManagementITNow PlatformSessionAllWednesday, Nov 1312:00 p.m. Wednesday, Nov 13
How can an organization accelerate digital-first business growth? Service Operations (leveraging ITSM and ITOM together) serves as an important foundation for that digital success and thousands of customers have used it to bring them improved...
- Wednesday, Nov 1312:10 PM - 12:40 PM ESTMeeting Room 714B, Level 700
- SessionAINow PlatformSessionAllWednesday, Nov 1312:00 p.m. Wednesday, Nov 13
In this session, business leaders and executives will explore the ServiceNow GenAI Maturity Model, the cornerstone of our Enterprise AI Maturity Index. Learn how this model drives tailored workshops through the ServiceNow Innovation Office,...
- Wednesday, Nov 1312:10 PM - 12:40 PM ESTExhibit Hall F&G - Level 800
- SessionIT Asset ManagementIT Operations ManagementIT Service ManagementITTechnologySessionAllWednesday, Nov 1312:00 p.m. Wednesday, Nov 13Elevate your IT operations and service management capabilities with Tanium ITX for ServiceNow. In this 20-minute session, discover how Tanium transforms your ServiceNow investment by delivering real-time visibility, control, and automation across...
- Wednesday, Nov 1312:20 PM - 12:40 PM ESTExpo Theatre 1, Level 800
- SessionFinance and Supply ChainSource-to-Pay OperationsN/ASessionAllWednesday, Nov 1312:00 p.m. Wednesday, Nov 13Join us for a session on how EY and ServiceNow, together, are helping procurement departments accelerate their digital transformation journeys to increase efficiency, transparency and user experience. We’ll be being taking a deep into our unique...
- Wednesday, Nov 1312:50 PM - 1:10 PM ESTExpo Theatre 1, Level 800
1:00 PM EST - Wednesday, Nov 13
- SessionAINow PlatformSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
In this session, we will explore the key challenges and effective solutions for managing cyber risk and strengthening resilience in Operational Technology (OT). You'll learn how ServiceNow OTM can protect OT systems from emerging cyber threats,...
- Wednesday, Nov 131:00 PM - 1:30 PM ESTMeeting Room 716B, Level 700
- SessionIT Operations ManagementAIITNow PlatformSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
Has a planned change ever caused an unplanned service degradation? Are end-users finding issues before your ITOps team does? Is so, attend this session to see how ITOM Visibility and AIOps can reduce this risk. We will discuss how ServiceNow...
- Wednesday, Nov 131:00 PM - 1:30 PM ESTMeeting Room 714B, Level 700
- SessionIndustry Solutions: TechnologyIndustry Solutions: TelcoRogers CommunicationsAINow PlatformTechnologySessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: Rogers Communications
Technology, media, and telecom companies are at the heart of the digital economy—building the infrastructure and services that connect people and businesses that shape the world. Hear ServiceNow’s vision to unify and simplify the entire service...
- Wednesday, Nov 131:00 PM - 1:30 PM ESTMeeting Room 701A, Level 700
- SessionAINow PlatformSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
At ServiceNow, we’re harnessing the power of technology and AI to create a learning and development strategy for employees, customers, and the broader tech ecosystem. In this session, learn the vision for ServiceNow University: unleashing...
- Wednesday, Nov 131:00 PM - 1:30 PM ESTExhibit Hall F&G - Level 800
- SessionVisaAINow PlatformNow AssistBankingSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: Visa
Is the weight of legacy technologies holding your financial institution back in time? In the ever-evolving financial services landscape, the burden of disconnected people, processes, and technologies hinders the delivery of frictionless...
- Wednesday, Nov 131:00 PM - 1:30 PM ESTMeeting Room 701B, Level 700
- SessionAINow PlatformNow AssistSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
As AI reshapes enterprise workflows, it’s crucial to have a strategic vision. Discover how Now Assist harnesses Generative AI to enhance productivity by automating tasks, providing insights, and creating content. This session also delves into...
- Wednesday, Nov 131:20 PM - 1:40 PM ESTExpo Theatre 1, Level 800
- SessionRisk and ComplianceN/ASessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13In a complex risk landscape, organizations grapple with the high costs of executing an effective resilience strategy and the inefficiencies of traditional risk management processes. Integrated Risk Management (IRM) has emerged as a strategic...
- Wednesday, Nov 131:50 PM - 2:20 PM ESTMeeting Room 701B, Level 700
- SessionIT Asset ManagementApplication Portfolio ManagementEnterprise Asset ManagementAIITSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
Under pressure to further take out technology costs and reduce the risks associated with your asstes? It's a team sport. See ways the CIO, Enterprise Architect, and Asset Manager work together to achieve company goals, optimize technology...
- Wednesday, Nov 131:50 PM - 2:20 PM ESTMeeting Room 716B, Level 700
- SessionField Service ManagementBell Canada, FX InnovationAINow PlatformSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: Bell Canada, FX Innovation
Join us for an engaging fireside chat featuring Bell Canada and FX Innovation, as we delve into their groundbreaking journey of business and technology transformation. Discover how Bell Canada is revolutionizing its operations across critical...
- Wednesday, Nov 131:50 PM - 2:20 PM ESTMeeting Room 714B, Level 700
- SessionIT Operations ManagementITN/ASessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13Join us for an insightful session on different paths organizations take on their transformation, innovation and value realization journey. Deloitte, along with our esteemed clients, will share their experiences with Operate2Transform, a...
- Wednesday, Nov 131:50 PM - 2:10 PM ESTExpo Theatre 1, Level 800
- SessionIGM FinancialAINow PlatformSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: IGM Financial
At one of Canada’s leading financial firms, the ServiceNow implementation encountered opportunities for improvement. These included addressing backlogs, enhancing KPI tracking, refining prioritization processes, and customizing the platform. To...
- Wednesday, Nov 131:50 PM - 2:20 PM ESTMeeting Room 701A, Level 700
- SessionAutomation EngineApp DevelopmentNow PlatformSessionAll1:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
Join this session to learn what's new in the Xanadu release and where ServiceNow is heading next in the product roadmap. You will learn how analytics is converging with platform innovations like process mining, workflow automation, and...
- Wednesday, Nov 131:50 PM - 2:20 PM ESTExhibit Hall F&G - Level 800
2:00 PM EST - Wednesday, Nov 13
- SessionIT Operations ManagementITTechnologySessionAll2:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
Join us for an insightful case study on the partnership between TELUS and a leading insurance group! Discover how TELUS revitalized this group's ServiceNow environment by implementing best practices and a comprehensive support plan. We’ll...
- Wednesday, Nov 132:20 PM - 2:40 PM ESTExpo Theatre 1, Level 800
- SessionAINow PlatformSessionAll2:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
ServiceNow Digital End-User Experience (DEX) enhances Service Operations by improving employees' interactions with their devices. Attend this session to learn how to boost your employee tech experience, see demos on increasing satisfaction,...
- Wednesday, Nov 132:40 PM - 3:10 PM ESTMeeting Room 701A, Level 700
- SessionEmployee Growth and DevelopmentHuman ResourcesN/ASessionAll2:00 p.m. Wednesday, Nov 13Wednesday, Nov 13Deloitte’s State of Performance offering takes learning & practices from elite athletes, including Tessa Virtue, Olympic & World Champion – as well as organizational psychologists, leadership PhDs, Human Capitalists & extensive market research to...
- Wednesday, Nov 132:40 PM - 3:10 PM ESTMeeting Room 701B, Level 700
- SessionIT Service ManagementCompugen, Rogers CommunicationsAIITNow PlatformSessionAll2:00 p.m. Wednesday, Nov 13Wednesday, Nov 13Featuring: Compugen, Rogers Communications
In this unique, interactive experience, a panel of your peers will have an open and honest discussion about why they chose to switch from a legacy ITSM and ITOM application to ServiceNow. Speakeasy panelists will cover a range of topics,...
- Wednesday, Nov 132:40 PM - 3:10 PM ESTMeeting Room 716B, Level 700
- SessionAINow PlatformNow AssistSessionAll2:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
This session will explore how AI is transforming the future job market, emphasizing that mastering AI, rather than fearing it, is key to career advancement. By reshaping workplaces to augment rather than replace human capabilities, AI offers...
- Wednesday, Nov 132:40 PM - 3:10 PM ESTExhibit Hall F&G - Level 800
- SessionNow PlatformNow AssistSessionAll2:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
We are at a strategic inflection point for the enterprise. Every business process and every workflow will be re-engineered with AI, making it imminent for all companies to have a vision and strategy for AI in the next 12 months. Now Assist...
- Wednesday, Nov 132:40 PM - 3:10 PM ESTMeeting Room 714B, Level 700
- SessionAINow PlatformSessionAll2:00 p.m. Wednesday, Nov 13Wednesday, Nov 13
The face of the future of work of is changing quickly. With 53% of GenZ identifying as neurodivergent, it’s more important than ever that our technology remains flexible to meet your talent’s diverse needs when they join your company. The...
- Wednesday, Nov 132:50 PM - 3:10 PM ESTExpo Theatre 1, Level 800
3:00 PM EST - Wednesday, Nov 13
- SessionCustomer Service ManagementN/ASessionAllWednesday, Nov 133:00 p.m. Wednesday, Nov 13Join us to explore how a travel technology company revolutionized its case management by implementing ServiceNow CSM. Leveraging the platform’s out-of-the-box capabilities, the client transitioned from a manual, email-based system to an efficient,...
- Wednesday, Nov 133:20 PM - 3:40 PM ESTExpo Theatre 1, Level 800
- SessionIndustry Solutions: GovernmentAINow PlatformPublic SectorSessionAllWednesday, Nov 133:00 p.m. Wednesday, Nov 13
Risk and compliance management keep getting more business, board, and regulator scrutiny, and the audit findings can be calamitous. Learn how ServiceNow's market-leading GRC platform helps your teams automate, scale, and collaborate. We make...
- Wednesday, Nov 133:30 PM - 4:00 PM ESTMeeting Room 714B, Level 700
- SessionAINow PlatformSessionAllWednesday, Nov 133:00 p.m. Wednesday, Nov 13
Join this session where ServiceNow's Kevin Barnard, VP Deputy Chief Innovation Officer and Nicolas Chapados, VP of Research will take center stage to share ServiceNow's transformative journey to becoming the intelligent enterprise platform for...
- Wednesday, Nov 133:30 PM - 4:00 PM ESTExhibit Hall F&G - Level 800
- SessionAINow on NowNow PlatformNow AssistSessionNow on NowAllWednesday, Nov 133:00 p.m. Wednesday, Nov 13
ServiceNow saved $180M in 2023 by enabling self-service options that helped avoid the need for employees and customers to request support. But that’s just one part of how we’ve applied AI across the entire support lifecycle. Using our GenAI...
- Wednesday, Nov 133:30 PM - 4:00 PM ESTMeeting Room 701A, Level 700
- SessionRocheNow PlatformImpactSessionAllWednesday, Nov 133:00 p.m. Wednesday, Nov 13Featuring: Roche
Join this session to learn how ServiceNow Impact helps you maximize the value of your ServiceNow investment—by combining predictive software with human ingenuity to help you adopt ServiceNow solutions quickly, optimize platform health, and...
- Wednesday, Nov 133:30 PM - 4:00 PM ESTMeeting Room 701B, Level 700
- SessionStrategic Portfolio ManagementAIITNow PlatformSessionAllWednesday, Nov 133:00 p.m. Wednesday, Nov 13
Discover how Strategic Portfolio Management can revolutionize your AI initiatives. Learn to align projects with business goals, maximize resource allocation, and fast-track implementation. Essential for leaders steering enterprise-wide AI...
- Wednesday, Nov 133:30 PM - 4:00 PM ESTMeeting Room 716B, Level 700