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ServiceNowの柔軟性は大きな強みですが、標準機能（OOTB）の理解不足により、過度なカスタマイズに陥るケースも少なくありません。本セッションでは、OOTBを最大限に活用しつつ、プラットフォームの健全性を維持するための戦略的な運用・ガバナンス手法を紹介します。
カスタマーサクセス統括本部 プリンシパルテクニカルコンサルタント, ServiceNow Japan合同会社
