Discover how Cegid integrated one of the most advanced AI systems on the market into ServiceNow's CSM (Customer Service Management) module, with support from Devoteam. This high-impact project enabled them to: - Intelligently automate customer journeys - Improve responsiveness and service quality - Create innovative synergy between AI, customer support, and the ServiceNow platform A concrete demonstration of the power of AI-enhanced customer service, designed for efficiency... and user experience.
Sponsors
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Devoteam
Platinum
Overview
Devoteam is an AI-driven tech consulting firm with a dedicated EMEA ServiceNow team of 1000+ tech and advisory consultants, bringing a holistic transformational approach across the full Now platform.
Sponsored Sessions
Cegid, Devoteam
First come, first seated
Technology and Media
Session
All
World Forums
Customer Service Management
AI Control Tower
Intermediate
2:00 p.m. Thursday, Nov 20
Thursday, Nov 20
, Head of Technical Platforms, Cegid
, Responsable de Plateforme ServiceNow, Cegid
- Thursday, Nov 202:00 pm - 2:20 pm CET
Speakers
Fabien LEVITE
Responsable de Plateforme ServiceNow
Cegid
Jules Molina
Head of Technical Platforms
Cegid