Everyone talks about GenAI, but where do you start in your organization? In this case study, we will reveal how to assess the right ServiceNow use cases and how to gain a headstart. Follow us on our journey to quantify potential gains and how to define a realistic implementation roadmap — with key lessons learned and success factors from our experience.

As AI evolves rapidly, organizations face mounting regulatory pressures, such as the EU AI Act, and emerging risks. ServiceNow's AI Risk and Compliance suite offers a strategic framework to identify, assess, and mitigate these risks. By integrating tools like the AI Control Tower and Now Assist, businesses can manage AI deployments across their enterprise. This session explores how pragmatic AI governance, supported by robust tooling, can accelerate innovation while embedding responsibility and trust into AI systems.