Interested in enabling Now Assist in your organisation? Concerned about Generative AI issues with privacy, biases, and hallucinations? Join this session to learn how ServiceNow® puts AI to work for people, responsibly. Adoption of Gen AI...
9:00 AM CEST - Wednesday, Oct 23
- SessionAISecurity & RiskNow PlatformNow AssistAllWednesday, Oct 239:00 a.m. Wednesday, Oct 23
- Wednesday, Oct 239:00 AM - 9:30 AM CESTSession 02 - Ground Floor - Room 4
- SessionCustomer Service ManagementAICRMNow AssistAllWednesday, Oct 239:00 a.m. Wednesday, Oct 23
Join this session to discover the transformative impact of ServiceNow® Customer Service Management (CSM) and Now Assist for CSM on customer experiences and operational efficiency. Learn how CSM integrates seamlessly with Contact Center as a...
- Wednesday, Oct 239:00 AM - 9:30 AM CESTSession 03 - Ground Floor - Room 5
- SessionAIHuman ResourcesNow AssistAllWednesday, Oct 239:00 a.m. Wednesday, Oct 23
Struggling with fragmented HR systems, inefficient processes, and limited insights? In this session, discover how ServiceNow HR Service Delivery supercharges employee experiences from hire to retire. Check out our latest HR innovations and...
- Wednesday, Oct 239:00 AM - 9:30 AM CESTSession 05 - 1st Floor - Room 13B
- SessionIT Operations ManagementIT Service ManagementITAllWednesday, Oct 239:00 a.m. Wednesday, Oct 23
Want to see what’s new with ITSM and how ServiceNow® helps transform Service Operations (ITSM + ITOM). Many users want to understand the ITSM roadmap to better plan for upgrades. Join this session to learn the product vision and discuss key new...
- Wednesday, Oct 239:00 AM - 9:30 AM CESTSession 01 - Ground Floor - Room 3
10:00 AM CEST - Wednesday, Oct 23
- KeynoteOtherAll10:00 a.m. Wednesday, Oct 23Wednesday, Oct 23
In the era of AI, knowledge is power. While many are still trying to figure out how to get the best out of it, ServiceNow users are already putting AI to work - and seeing incredible results. And this is just the beginning. The brand new Now...
- Wednesday, Oct 2310:00 AM - 11:00 AM CESTGround & 1st Floor - Auditorium
11:00 AM CEST - Wednesday, Oct 23
- SessionApp EngineAutomation EngineRobert Bosch GmbHAINew to ServiceNowApp DevelopmentAllWednesday, Oct 2311:00 a.m. Wednesday, Oct 23Featuring: Robert Bosch GmbH
Process efficiency and great experiences are the new competitive battleground. To win, we help companies analyze and improve legacy or manual processes with a powerful new weapon: GenAI. Learn how you can become an industry disruptor and AI...
- Wednesday, Oct 2311:30 AM - 12:00 PM CESTSession 04 - 1st Floor - Room 13A
- SessionNovartisAINew to ServiceNowHuman ResourcesAllWednesday, Oct 2311:00 a.m. Wednesday, Oct 23Featuring: Novartis
In today's AI-led business transformation era, harnessing the full potential of GenAI across the enterprise and throughout every employee interaction is a productivity and time-savings game changer for organisations. Join us as we delve into...
- Wednesday, Oct 2311:30 AM - 12:00 PM CESTSession 05 - 1st Floor - Room 13B
- SessionAINow on NowApp DevelopmentNow PlatformAllWednesday, Oct 2311:00 a.m. Wednesday, Oct 23
ServiceNow ®saved $180M in 2023 by enabling self-service options that helped avoid the need for employees and customers to request support. But that’s just one part of how we’ve applied AI across the entire support lifecycle. Using our GenAI...
- Wednesday, Oct 2311:30 AM - 12:00 PM CESTSession 06 - 1st Floor - Room 11 - Partner Connect
- SessionSecurity OperationsBusiness Continuity ManagementIntegrated Risk ManagementPrivacy ManagementThird-party Risk ManagementBertelsmann SE & Co KGaANew to ServiceNowSecurity & RiskAllWednesday, Oct 2311:00 a.m. Wednesday, Oct 23Featuring: Bertelsmann SE & Co KGaA
Digital everything enables growth, but also attracts cybercrime, brings vulnerabilities, requires Responsible AI, and crosses IT, OT, and the cloud. Incidents affect business results and trigger fines. Join ServiceNow® leaders to learn how...
- Wednesday, Oct 2311:30 AM - 12:00 PM CESTSession 02 - Ground Floor - Room 4
- SessionAutomation EngineField Service ManagementIntegration HubRPA HubAccentureAIApp DevelopmentN/AAllWednesday, Oct 2311:00 a.m. Wednesday, Oct 23Featuring: Accenture
Athanasios will explore how ServiceNow can be augmented with advanced technologies to create a more dynamic and responsive system. By integrating drones and robotic dogs, and leveraging artificial intelligence for analysis, ServiceNow can gain...
- Wednesday, Oct 2311:30 AM - 11:50 AM CEST1st Floor - Expo Theater 1 - Expo
- SessionIT Operations ManagementMAN Energy SolutionsAINew to ServiceNowITNow AssistAllWednesday, Oct 2311:00 a.m. Wednesday, Oct 23Featuring: MAN Energy Solutions
The remit for the CIO is expanding, reaching into every part of your organisation. The CIO must drive better business outcomes, deliver business agility, develop AI strategy and help their organization to deliver against goals. Join us as we...
- Wednesday, Oct 2311:30 AM - 12:00 PM CESTGround & 1st Floor - Auditorium
- SessionCustomer Service ManagementField Service ManagementOrder ManagementSAPAINew to ServiceNowCRMAllWednesday, Oct 2311:00 a.m. Wednesday, Oct 23Featuring: SAP
With rising customer expectations and pressures to reduce costs, delivering great service while improving the bottom line is hard. Learn how ServiceNow helps organisations in any industry sell, fulfill, and serve customers on a single...
- Wednesday, Oct 2311:30 AM - 12:00 PM CESTSession 03 - Ground Floor - Room 5
12:00 PM CEST - Wednesday, Oct 23
- SessionFujitsu Technology Solutions GmbHNow PlatformImpactN/AAllWednesday, Oct 2312:00 p.m. Wednesday, Oct 23Featuring: Fujitsu Technology Solutions GmbH
Organizations face critical challenges with ServiceNow: 1 in 5 admin staff resign, 70% struggle with customer experience, and most can't measure value—hindering digital transformation. Fujitsu’s Customer Advisory and Support Excellence (CASE)...
- Wednesday, Oct 2312:00 PM - 12:20 PM CEST1st Floor - Expo Theater 1 - Expo
- SessionCustomer Service ManagementIndustry Solutions: ManufacturingEnterprise Asset ManagementIntegrated Risk ManagementPlat4mationAISecurity & RiskManufacturingAllWednesday, Oct 2312:00 p.m. Wednesday, Oct 23Featuring: Plat4mation
In the ideal world, all necessary information is at hand where needed, when needed in order to take decisions. Especially in Manufacturing, there are large information gaps, caused by a multitude of old systems and manual processes, while end...
- Wednesday, Oct 2312:30 PM - 12:50 PM CEST1st Floor - Expo Theater 1 - Expo
1:00 PM CEST - Wednesday, Oct 23
- SessionRisk and ComplianceVienna Insurance GroupAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: Vienna Insurance Group
2025 is a defining year for resilience. Discover how ServiceNow has leveraged its integrated platform to make compliance with resilience regulations seamless and efficient.
Join us to hear from our key clients about their journey, the...
- Wednesday, Oct 231:00 PM - 1:30 PM CESTSession 02 - Ground Floor - Room 4
- SessionBVGHuman ResourcesAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Der Weg der Berliner Verkehrsbetriebe zur digitalen HR-Revolution: ServiceNow HRSD als ErfolgsfaktorFeaturing: BVG
In diesem Interview beleuchten wir die digitale Transformation der HR-Serviceprozesse der Berliner Verkehrsbetriebe (BVG) mit ServiceNow HR Service Delivery (HRSD). Die BVG gibt Einblicke in die Beweggründe für die Einführung von ServiceNow,...
- Wednesday, Oct 231:00 PM - 1:30 PM CESTSession 01 - Ground Floor - Room 3
- SessionBASFHuman ResourcesLife SciencesAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: BASF
BASF, the largest chemical producer in the world, embarks on its journey to bring premium HR services and experiences to its employees. Learn how BASF has re-defined its HR services based on AI and GenAI capabilities within ServiceNow HRSD to...
- Wednesday, Oct 231:00 PM - 1:30 PM CESTSession 05 - 1st Floor - Room 13B
- SessionCustomer Service ManagementKOMSA AGTechnologyAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: KOMSA AG
As an independent technology provider, KOMSA equips business customers with mobile workplaces, including services over the entire lifecycle of devices. This session will give you an insight into how KOMSA took its new scalable...
- Wednesday, Oct 231:00 PM - 1:30 PM CESTSession 03 - Ground Floor - Room 5
- SessionAINow on NowApp DevelopmentNow PlatformAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23
AI and GenAI is everywhere...but how many companies use it across their entire enterprise? ServiceNow® does! In this session, see how we rapidly deploy our own AI solutions and experiences to help developers, employees, customers, partners, and...
- Wednesday, Oct 231:00 PM - 1:30 PM CESTGround & 1st Floor - Auditorium
- SessionImpactN/AAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23
In this session, hear how to set up a strategy, roadmap, and blueprint for value with ServiceNow® Impact. Get a first-hand look into some of the key deliverables as a ServiceNow Impact customer.
- Wednesday, Oct 231:00 PM - 1:30 PM CESTSession 06 - 1st Floor - Room 11 - Partner Connect
- SessionBMW, Deloitte, Schwarz GroupNow PlatformImpactN/AAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: BMW, Deloitte, Schwarz Group
In this session, leading clients will share insights on developing a platform strategy and governance structure to manage interdependencies within their growing ServiceNow Platform. Learn how to handle simultaneous projects, take you employees...
- Wednesday, Oct 231:00 PM - 1:30 PM CESTSession 04 - 1st Floor - Room 13A
- SessionIT Service Managementagineo GmbHAIITNow PlatformNow AssistN/AAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: agineo GmbH
agineo has developed a method to identify AI integration potential in ServiceNow instances. In a methodical analysis, we evaluate the data quality and show how and where AI can optimally support processes. In this way, AI integration can...
- Wednesday, Oct 231:00 PM - 1:20 PM CEST1st Floor - Expo Theater 1 - Expo
- SessionDevoteam CentralImpactN/AAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: Devoteam Central
Discover how Devoteam's experts have empowered central European customers to unlock the full potential of their ServiceNow platforms. Hear real-world success stories showcasing how we've partnered with businesses to drive transformative...
- Wednesday, Oct 231:30 PM - 1:50 PM CEST1st Floor - Expo Theater 1 - Expo
- SessionAutomation EngineAccentureAIApp DevelopmentNow PlatformOtherNow AssistN/AAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: Accenture
As Generative AI (GenAI) reshapes industries, organisations are using it to streamline processes, drive innovation, and improve efficiency. In this session, we will explore key Generative AI use cases, implementation strategies, and its impact...
- Wednesday, Oct 231:50 PM - 2:20 PM CESTSession 03 - Ground Floor - Room 5
- SessionDresden IT, Wien ITPublic SectorAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: Dresden IT, Wien IT
Im Zuge der Digitalisierung und dem Wandel der Arbeitswelt stehen Rechenzentren vor der Herausforderung, ihre Dienstleistungen neu zu gestalten. Die Anpassung an veränderte Kundenanforderungen und die Transformation hin zu modernen...
- Wednesday, Oct 231:50 PM - 2:20 PM CESTSession 01 - Ground Floor - Room 3
- SessionIT Service ManagementOMVITAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: OMV
Join OMV, a multinational integrated oil, gas and petrochemical company from Austria, as they reveal their journey on transforming their IT with ServiceNow. In this session they will share how they started with ITSM and constantly innovated...
- Wednesday, Oct 231:50 PM - 2:20 PM CESTGround & 1st Floor - Auditorium
- SessionFinance and Supply ChainSource-to-Pay OperationsAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23
Few areas of business have faced more pressure to transform than finance, procurement, and supply chain teams. Yet most are stuck continuing to manage these critical functions with manual activities and processes that sit on the same old silos...
- Wednesday, Oct 231:50 PM - 2:20 PM CESTSession 02 - Ground Floor - Room 4
- SessionBusiness AnalystExecutivePlatform OwnerOtherN/AAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23
Digital Transformation is a major challenge, and not one to face alone. ServiceNow can help you realise the full benefits of the Now Platform by co-creating a strategy aligned to the objectives of your organisation. With careful design and...
- Wednesday, Oct 231:50 PM - 2:20 PM CESTSession 06 - 1st Floor - Room 11 - Partner Connect
- SessionAINew to ServiceNowApp DevelopmentNow PlatformNow AssistAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23
We are at a strategic inflection point for the enterprise. Every business process and every workflow will be re-engineered with AI, making it imminent for all companies to have a vision and strategy for AI in the next 12 months. Now Assist...
- Wednesday, Oct 231:50 PM - 2:20 PM CESTSession 04 - 1st Floor - Room 13A
- SessionNestleHuman ResourcesAllWednesday, Oct 231:00 p.m. Wednesday, Oct 23Featuring: Nestle
Join this session to hear how Nestle transformed HR: From case studies through creating a unified portal and knowledge base to the end of our onboarding journey spanning 2018-2024.
- Wednesday, Oct 231:50 PM - 2:20 PM CESTSession 05 - 1st Floor - Room 13B
2:00 PM CEST - Wednesday, Oct 23
- SessionPlatform Security & EncryptionDeloitte, Schwarz IT KGN/AAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23Featuring: Deloitte, Schwarz IT KG
Experience the future of ServiceNow in the private cloud. Learn why you should rely on Deloitte and STACKIT in the public sector and regulated market. Deloitte as your partner for end-to-end consulting, and how the Sovereign Cloud from STACKIT...
- Wednesday, Oct 232:00 PM - 2:20 PM CEST1st Floor - Expo Theater 1 - Expo
- SessionIT Service ManagementRisk and ComplianceIntegrated Risk ManagementThird-party Risk ManagementITC GmbH, NTT DATAAIITSecurity & RiskN/AAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23Featuring: ITC GmbH, NTT DATA
In times of growing cybercrime and regulatory requirements (e.g. NIS2) having an effective Information Security Management System (ISMS) is more important than ever. But how to get there? ServiceNow IRM has the tools, but knowing how to use...
- Wednesday, Oct 232:30 PM - 2:50 PM CEST1st Floor - Expo Theater 1 - Expo
- SessionIndustry Solutions: RetailAINow PlatformRetail & HospitalityAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23
As consumer behavior continues to evolve rapidly, retailers are faced with the challenge of meeting ever-changing demands while delivering exceptional customer experiences. Join us for an insightful session delving into the transformative...
- Wednesday, Oct 232:40 PM - 3:10 PM CESTSession 05 - 1st Floor - Room 13B
- SessionIndustry Solutions: ManufacturingSiemens Digital IndustriesAINow PlatformManufacturingAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23Featuring: Siemens Digital Industries
Manufacturers are ramping up investments to automate their plants and create their versions of "The Factory of the Future." Join us for an engaging session which will explore how ServiceNow's platform is helping manufacturers successfully...
- Wednesday, Oct 232:40 PM - 3:10 PM CESTGround & 1st Floor - Auditorium
- SessionIndustry Solutions: TechnologyCancomAINow PlatformTechnologyAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23Featuring: Cancom
Technology Service Providers are at the heart of the digital economy, building the infrastructure and services that connect people and businesses that shape our world. Hear ServiceNow's vision to unify and simplify the entire service lifecycle...
- Wednesday, Oct 232:40 PM - 3:10 PM CESTSession 03 - Ground Floor - Room 5
- SessionITZBund & STACKITPublic SectorAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23Featuring: ITZBund & STACKIT
Dieser Vortrag beleuchtet die Rolle von ServiceNow als Multi-Cloud-Enabler bei ITZBund und STACKIT. Im Fokus steht die Integration und Automatisierung von Cloud-Umgebungen, um IT-Dienste effizient über verschiedene Anbieter hinweg zu verwalten....
- Wednesday, Oct 232:40 PM - 3:10 PM CESTSession 01 - Ground Floor - Room 3
- SessionImpactAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23
Join this session to learn how ServiceNow Impact helps you maximise the value of your ServiceNow investment—by combining predictive software with human ingenuity to help you adopt ServiceNow solutions quickly, optimise platform health, and...
- Wednesday, Oct 232:40 PM - 3:10 PM CESTSession 04 - 1st Floor - Room 13A
- SessionIndustry Solutions: BankingVisaAINow PlatformBankingAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23Featuring: Visa
In this session, we will explore the results of ServiceNow's recent study, "The State of AI-powered Business Transformation in Banking," where we will uncover details on what makes certain banks stand out and where leading banks are focusing...
- Wednesday, Oct 232:40 PM - 3:10 PM CESTSession 02 - Ground Floor - Room 4
- SessionIT Service ManagementITAllWednesday, Oct 232:00 p.m. Wednesday, Oct 23
We all start with good intentions, but entropy increases over time, and IT Service Delivery can suffer as organisations get messy. In this breakout, we will introduce the IT4IT Standard, and show how you can use it with the Now Platform to...
- Wednesday, Oct 232:40 PM - 3:10 PM CESTSession 06 - 1st Floor - Room 11 - Partner Connect
3:00 PM CEST - Wednesday, Oct 23
- SessionApp EngineSecurity OperationsBoehringer Ingelheim, CognizantApp DevelopmentSecurity & RiskNow PlatformLife SciencesAllWednesday, Oct 233:00 p.m. Wednesday, Oct 23Featuring: Boehringer Ingelheim, Cognizant
Boehringer Ingelheim needed guidance for design and implementation of demands for Security Operations and Firewall Management value stream in ServiceNow. Cognizant adopted the Now Create Methodology over a 15-sprint roadmap to replace 2...
- Wednesday, Oct 233:00 PM - 3:20 PM CEST1st Floor - Expo Theater 1 - Expo
- SessionAllianzHuman ResourcesInsuranceAllWednesday, Oct 233:00 p.m. Wednesday, Oct 23Featuring: Allianz
Join Allianz as they share their HR Service Delivery journey and it's impact on their people and culture.
- Wednesday, Oct 233:30 PM - 4:00 PM CESTSession 05 - 1st Floor - Room 13B
- SessionCustomer Service ManagementKIONAllWednesday, Oct 233:00 p.m. Wednesday, Oct 23Featuring: KION
The Journey of KION Finance Business Services Organization with ServiceNow CSM - join us as we share our transformative change management story, highlighting our continuous improvement initiatives, new workflows, knowledge base, and feedback...
- Wednesday, Oct 233:30 PM - 4:00 PM CESTSession 03 - Ground Floor - Room 5
- SessionIT Service ManagementRisk and ComplianceBusiness Continuity ManagementIntegrated Risk ManagementPrivacy ManagementEY Consulting GmbHITSecurity & RiskTechnologyAllWednesday, Oct 233:00 p.m. Wednesday, Oct 23Featuring: EY Consulting GmbH
Ascend the challenging terrain of the NIS2 Directive with guidance from Sven Petrich and Lutz Naake, both industry leaders in ServiceNow practices and Technology Risk. This session equips attendees with ideas needed for the strategic footholds...
- Wednesday, Oct 233:30 PM - 3:50 PM CEST1st Floor - Expo Theater 1 - Expo
- SessionXM CyberImpactAllWednesday, Oct 233:00 p.m. Wednesday, Oct 23Featuring: XM Cyber
Organisations are overwhelmed by a rising tide of exposures and vulnerabilities affecting their ever-increasing attack surface. Without a deep understanding of their on-premise and cloud environments, security teams struggle to identify the...
- Wednesday, Oct 233:30 PM - 4:00 PM CESTSession 02 - Ground Floor - Room 4
- SessionSAP, Schwarz GroupNow PlatformAllWednesday, Oct 233:00 p.m. Wednesday, Oct 23Featuring: SAP, Schwarz Group
Learn how Schwarz and SAP established Centres of Excellence and Innovation. Using ServiceNow® Impact to help ensure the long-term success of ServiceNow as a strategic platform, each organization is able to use the Now Platform® to deliver value...
- Wednesday, Oct 233:30 PM - 4:00 PM CESTSession 04 - 1st Floor - Room 13A
- SessionGiesecke & Devrient, Veridos GmbHAllWednesday, Oct 233:00 p.m. Wednesday, Oct 23Featuring: Giesecke & Devrient, Veridos GmbH
In this presentation, we will share how we have implemented ServiceNow's Strategic Portfolio Management (SPM) as a holistic solution for managing our enterprise-wide portfolios, projects, and initiatives on a global scale. We will illustrate...
- Wednesday, Oct 233:30 PM - 4:00 PM CESTGround & 1st Floor - Auditorium
4:00 PM CEST - Wednesday, Oct 23
- SessionShared Global Business ServicesKPMG AG WPGFinance and Supply ChainSource-to-Pay OperationsN/AAllWednesday, Oct 234:00 p.m. Wednesday, Oct 23Featuring: KPMG AG WPG
Although central functions operate core processes in SAP, major efforts occur when operations happen besides the intended process. Invoices need posting without a PO, questions on status and progress need to be answered, (master) data needs to...
- Wednesday, Oct 234:00 PM - 4:20 PM CEST1st Floor - Expo Theater 1 - Expo
- KeynoteAllWednesday, Oct 234:00 p.m. Wednesday, Oct 23
Oliver Kahn is regarded as one of the greatest goalkeepers of all time and he is one of the most successful German football players in recent history. His individual contributions have earned him numerous awards and his commanding presence in...
- Wednesday, Oct 234:30 PM - 5:15 PM CESTGround & 1st Floor - Auditorium