Catalogue

Check out the rich set of sessions available at World Forum. Simply use the navigation below and the filters on the left. Registered attendees are encouraged to select your favourites to customise your experience! Since all World Forum seating is on a first-come, first-served basis, we recommend arriving a few minutes early, so that you can secure your spot.

Open List
  • All
All, 49 sessions

8:00 AM BST - Wednesday, Oct 2

  • Session
    CRM
    Human Resources
    Other
    All
    Session
    Wednesday, Oct 02
    8:00 a.m. Wednesday, Oct 02

    Don’t miss our interactive 60-minute 360 Round Table Exchange and take control of your CSM and HRSD deployment, including the generative AI solution, Now Assist. Get hands-on with proven rollout strategies, engage with experts, and walk away...

    • Wednesday, Oct 28:40 AM - 9:40 AM BST

9:00 AM BST - Wednesday, Oct 2

  • Session
    Industry Solutions: Retail
    AI
    Now Platform
    Retail & Hospitality
    All
    Session
    Wednesday, Oct 02
    9:00 a.m. Wednesday, Oct 02

    As consumer behavior continues to evolve rapidly, retailers are faced with the challenge of meeting ever-changing demands while delivering exceptional customer experiences. Join us for an insightful session delving into the transformative...

    • Wednesday, Oct 29:00 AM - 9:30 AM BST
  • Session
    Industry Solutions: Government
    Crown Prosecution Service and DEFRA
    Public Sector
    All
    Session
    Wednesday, Oct 02
    9:00 a.m. Wednesday, Oct 02
    Featuring: Crown Prosecution Service and DEFRA

    Facing new challenges that grow more complex and time-critical every day, Public Sector organisations are committed to achieving their mission. As a result, Government agencies are breaking new ground in delivering services more transparently...

    • Wednesday, Oct 29:00 AM - 9:30 AM BST
  • Session
    Industry Solutions: Technology
    BT
    AI
    Now Platform
    Technology
    All
    Session
    Wednesday, Oct 02
    9:00 a.m. Wednesday, Oct 02
    Featuring: BT

    Technology, media, and telecom companies are at the heart of the digital economy—building the infrastructure and services that connect people and businesses that shape the world. Hear ServiceNow’s vision to unify and simplify the entire service...

    • Wednesday, Oct 29:00 AM - 9:30 AM BST
  • Session
    Industry Solutions: Banking
    JP Morgan and VISA
    AI
    Now Platform
    Banking
    All
    Session
    Wednesday, Oct 02
    9:00 a.m. Wednesday, Oct 02
    Featuring: JP Morgan and VISA

    Is the weight of legacy technologies holding your financial institution back in time? In the ever-evolving financial services landscape, the burden of disconnected people, processes, and technologies hinders the delivery of frictionless...

    • Wednesday, Oct 29:00 AM - 9:30 AM BST

10:00 AM BST - Wednesday, Oct 2

  • Keynote
    Asda, Aston Martin Aramco Formula One® Team and Vodafone
    AI
    Other
    All
    Keynote
    Wednesday, Oct 02
    10:00 a.m. Wednesday, Oct 02
    Featuring: Asda, Aston Martin Aramco Formula One® Team and Vodafone

    In the era of AI, knowledge is power. While many are still trying to figure out how to get the best out of it, ServiceNow users are already putting AI to work - and seeing incredible results. And this is just the beginning. The brand new Now...

    • Wednesday, Oct 210:00 AM - 11:00 AM BST

11:00 AM BST - Wednesday, Oct 2

  • Session
    Cabinet Office
    Human Resources
    Public Sector
    All
    Session
    Wednesday, Oct 02
    11:00 a.m. Wednesday, Oct 02
    Featuring: Cabinet Office
    More than 20,000 civil servants transfer between government departments each year. The process is manual, using a spreadsheet to pass personal information via email between users and the HR departments. This results in long transfer times, payment...
    • Wednesday, Oct 211:30 AM - 11:50 AM BST
  • Session
    Business Analyst
    Executive
    Platform Owner
    Other
    N/A
    General
    All
    Session
    Wednesday, Oct 02
    11:00 a.m. Wednesday, Oct 02

    Unlock the complete potential of ServiceNow and platform strategy by developing a visionary roadmap that leads to long-term success. In this roundtable, we will discuss an approach and framework to capture your organization's strategy, drivers,...

    • Wednesday, Oct 211:30 AM - 12:00 PM BST
  • Session
    App Engine
    Automation Engine
    Rolls-Royce
    AI
    App Development
    All
    Session
    Wednesday, Oct 02
    11:00 a.m. Wednesday, Oct 02
    Featuring: Rolls-Royce

    Process efficiency and great experiences are the new competitive battleground. To win, we help companies analyse and improve legacy or manual processes with a powerful new weapon: GenAI. Learn how industry disruptors and innovators are...

    • Wednesday, Oct 211:30 AM - 12:00 PM BST
  • Session
    Lloyds Banking Group
    AI
    Human Resources
    All
    Session
    Wednesday, Oct 02
    11:00 a.m. Wednesday, Oct 02
    Featuring: Lloyds Banking Group

    In today's AI-led business transformation era, harnessing the full potential of GenAI across the enterprise and throughout every employee interaction is a productivity and time-savings game changer for organisations. Join us as we delve into...

    • Wednesday, Oct 211:30 AM - 12:00 PM BST
  • Session
    AI
    Now on Now
    App Development
    Now Platform
    All
    Session
    Now on Now
    Wednesday, Oct 02
    11:00 a.m. Wednesday, Oct 02

    AI and GenAI is everywhere...but how many companies use it across their entire enterprise? ServiceNow® does! In this session, see how we rapidly deploy our own AI solutions and experiences to help developers, employees, customers, partners, and...

    • Wednesday, Oct 211:30 AM - 12:00 PM BST
  • Session
    Security Operations
    Business Continuity Management
    Integrated Risk Management
    Privacy Management
    Third-party Risk Management
    BP
    Security & Risk
    All
    Session
    Wednesday, Oct 02
    11:00 a.m. Wednesday, Oct 02
    Featuring: BP

    Digital everything enables growth, but also attracts cybercrime, brings vulnerabilities, requires Responsible AI, and crosses IT, OT, and the cloud. Incidents affect business results and trigger fines. Join ServiceNow® leaders to learn how...

    • Wednesday, Oct 211:30 AM - 12:00 PM BST
  • Session
    IT Service Management
    Centrica
    AI
    IT
    Now Assist
    All
    Session
    Wednesday, Oct 02
    11:00 a.m. Wednesday, Oct 02
    Featuring: Centrica

    The remit for the CIO is expanding, reaching into every part of your organisation. The CIO must drive better business outcomes, deliver business agility, develop AI strategy and help their organisation to deliver against goals. Join us as we...

    • Wednesday, Oct 211:30 AM - 12:00 PM BST
  • Session
    Customer Service Management
    Field Service Management
    Order Management
    BT
    AI
    CRM
    All
    Session
    Wednesday, Oct 02
    11:00 a.m. Wednesday, Oct 02
    Featuring: BT

    With rising customer expectations and pressures to reduce costs, delivering great service while improving the bottom line is hard. Learn how ServiceNow helps organisations in any industry sell, fulfill, and serve customers on a single...

    • Wednesday, Oct 211:30 AM - 12:00 PM BST

12:00 PM BST - Wednesday, Oct 2

  • Session
    Avanti West Coast
    Now Platform
    N/A
    All
    Session
    12:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: Avanti West Coast
    Running a train station is complex. Running a network of them and a fleet of trains is even more so – especially when relying heavily on manual processes and disparate systems. Hear how Avanti West Coast connected all train and station operations...
    • Wednesday, Oct 212:00 PM - 12:20 PM BST
  • Session
    Cloud Observability
    DevOps
    IT Operations Management
    IT Service Management
    AI
    IT
    N/A
    All
    Session
    12:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Hosted by Philip Taphouse, VP and Centre of Excellence Head – ServiceNow at NTT DATA Business Solutions we will delve into how the transformative power of ServiceNow’s Service Operations and AI is revolutionising IT Operations Management. Philip...
    • Wednesday, Oct 212:30 PM - 12:50 PM BST

1:00 PM BST - Wednesday, Oct 2

  • Session
    Risk and Compliance
    Deutsche Bank and MUFG Bank
    N/A
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02
    Featuring: Deutsche Bank and MUFG Bank

    2025 is a defining year for resilience. Discover how ServiceNow has leveraged its integrated platform to make compliance with resilience regulations seamless and efficient. Join us to hear from our key clients about their journey, the...

    • Wednesday, Oct 21:00 PM - 1:30 PM BST
  • Session
    App Development
    Other
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02

    You may be closer than you think to experiencing generative AI on the Now Platform. Join this 360 Round Table Exchange session to discover your readiness for leveraging AI with Now Assist in your own environment. Our experts will guide you in...

    • Wednesday, Oct 21:00 PM - 2:00 PM BST
  • Session
    Royal National Institute of Blind People
    Other
    N/A
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02
    Featuring: Royal National Institute of Blind People

    Innovation is required to meet the challenges the nonprofit sector faces. Doing more with less forces nonprofits to utilize emerging ideas and programs and look to new technologies like AI, and collaborate to identify proven, scalable practices...

    • Wednesday, Oct 21:00 PM - 1:30 PM BST
  • Session
    IT Asset Management
    IT Operations Management
    Manchester City Council
    IT
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02
    Featuring: Manchester City Council

    Building a digital first strategy is a top organisational priority and smart leaders know that transforming their technology operations will fuel growth-spurring change, increase productivity, and strengthen business resilience. However, most...

    • Wednesday, Oct 21:00 PM - 1:30 PM BST
  • Session
    DLA Piper
    Now Platform
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02
    Featuring: DLA Piper

    DLA Piper is a global law firm with lawyers in 40+ countries, providing legal solutions to businesses worldwide. In this session we will share our experience of making digital transformation a reality with ServiceNow in a very traditional and...

    • Wednesday, Oct 21:00 PM - 1:30 PM BST
  • Session
    AI
    Now on Now
    App Development
    Now Platform
    All
    Session
    Now on Now
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02

    ServiceNow ®saved $180M in 2023 by enabling self-service options that helped avoid the need for employees and customers to request support. But that’s just one part of how we’ve applied AI across the entire support lifecycle. Using our GenAI...

    • Wednesday, Oct 21:00 PM - 1:30 PM BST
  • Session
    Integration Hub
    Cogizant - Client Zero
    Now Platform
    Manufacturing
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02
    Featuring: Cogizant - Client Zero

    In this presentation, we will explore how Cognizant leverages the power of ServiceNow to protect 340,000 associates and 500,000 devices daily. Managing such a vast and complex infrastructure is no small feat and requires the coordinated effort...

    • Wednesday, Oct 21:00 PM - 1:20 PM BST
  • Session
    Human Resources
    N/A
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02

    HR leaders play a pivotal role in harnessing the power of artificial intelligence to optimize talent and drive productivity. Meanwhile, the pace of change in the workplace has rapidly accelerated and is likely to continue into 2025 and beyond...

    • Wednesday, Oct 21:00 PM - 1:30 PM BST
  • Session
    Customer Service Management
    IT Asset Management
    IT Service Management
    Brightsolid
    IT
    Technology
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02
    Featuring: Brightsolid
    Join Brightsolid, a leading MSP to explore how they partnered with Elite ServiceNow partner Konversational, to deploy and utilise CSM to drive business transformation. Dive into the unique challenges faced by MSPs in delivering high-quality...
    • Wednesday, Oct 21:30 PM - 1:50 PM BST
  • Session
    Customer Service Management
    AI
    CRM
    Now Assist
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02

    Discover the transformative impact of ServiceNow Customer Service Management (CSM) and Now Assist for CSM on customer experiences and operational efficiency. Learn how CSM integrates seamlessly with CCaaS providers to streamline engagement,...

    • Wednesday, Oct 21:50 PM - 2:20 PM BST
  • Session
    Diageo
    Human Resources
    Manufacturing
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02
    Featuring: Diageo

    DIAGEO, a global leader in premium drinks with iconic brands like Johnnie Walker, Tanqueray and Guinness, embarks on its journey to bring its premium customer experiences to its employees. Learn how DIAGEO has re-defined its EX, enabled by a...

    • Wednesday, Oct 21:50 PM - 2:20 PM BST
  • Session
    Finance and Supply Chain
    Source-to-Pay Operations
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02

    Few areas of business have faced more pressure  to transform than finance, procurement, and supply chain teams. Yet most are stuck continuing to manage these critical functions with manual activities and processes that sit on the same old silos...

    • Wednesday, Oct 21:50 PM - 2:20 PM BST
  • Session
    IT Operations Management
    IT Service Management
    IT
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02

    Want to see what’s new with ITSM and how ServiceNow® helps transform Service Operations (ITSM + ITOM). Many users want to understand the ITSM roadmap to better plan for upgrades. Join this session to learn the product vision and discuss key new...

    • Wednesday, Oct 21:50 PM - 2:20 PM BST
  • Session
    IDC, Lloyds Banking Group
    App Development
    Now Platform
    N/A
    All
    Session
    Wednesday, Oct 02
    1:00 p.m. Wednesday, Oct 02
    Featuring: IDC, Lloyds Banking Group

    Learn from Claire Sherwin, People Platform Director, Lloyds Banking Group; Neil Ward-Dutton, VP, Automation, AI & Analytics, IDC Europe; and Michael Park, SVP & Global Head of AI GTM as they take center stage in this dynamic Q&A session. Enjoy...

    • Wednesday, Oct 21:50 PM - 2:20 PM BST

2:00 PM BST - Wednesday, Oct 2

  • Session
    IT Asset Management
    Enterprise Asset Management
    AI
    IT
    N/A
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    While automation, AI, and GenAI provide substantial advantages, their true potential can only be unlocked with a robust data foundation. Discover how to enhance your transformation goals with a solid data core and learn the essential steps to...
    • Wednesday, Oct 22:00 PM - 2:20 PM BST
  • Session
    IT
    Other
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02

    Don’t miss our interactive 60-minute 360 Round Table Exchange for practical guidance on deploying Service Operations, encompassing ITSM, ITOM and the generative AI solution, Now Assist. Learn effective rollout strategies, connect with experts,...

    • Wednesday, Oct 22:20 PM - 3:20 PM BST
  • Session
    Now Platform
    N/A
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Transforming organisations is challenging. Everyone knows that the initial scope is very rarely what is delivered. There are twists and turns, hills and hurdles, headaches and heartaches, that challenge individuals and organisations in a multitude...
    • Wednesday, Oct 22:30 PM - 2:50 PM BST
  • Session
    Accenture
    Now Platform
    N/A
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: Accenture
    ServiceNow is a platform for true end to end enterprise transformation, but expanding beyond IT often faces uncertainty, a fierce competitive landscape and resistance to change. Accenture invites you to an exclusive discussion on how to identify...
    • Wednesday, Oct 22:40 PM - 3:10 PM BST
  • Session
    AI
    Now Platform
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02

    Interested in enabling Now Assist in your organisation? Concerned about Generative AI issues with privacy, biases, and hallucinations? Join this session to learn how ServiceNow® puts AI to work for people, responsibly. Adoption of Gen AI...

    • Wednesday, Oct 22:40 PM - 3:10 PM BST
  • Session
    IT Operations Management
    IT Service Management
    Dept for Work and Pensions
    IT
    Public Sector
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: Dept for Work and Pensions

    Join us as we share our ambitions as one of a leading UK public sector organisations and how they benefit taxpayers and citizens through the many services we support. We will discuss the limitations of our CMDB in reflecting true business...

    • Wednesday, Oct 22:40 PM - 3:10 PM BST
  • Session
    AI
    Human Resources
    Now Assist
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02

    Struggling with fragmented HR systems, inefficient processes, and limited insights? In this session, discover how ServiceNow HR Service Delivery supercharges employee experiences from hire to retire. Check out our latest HR innovations and...

    • Wednesday, Oct 22:40 PM - 3:10 PM BST
  • Session
    Now Platform
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02

    We all start with good intentions, but entropy increases over time, and IT Service Delivery can suffer as organisations get messy. In this breakout, we will introduce the IT4IT Standard, and show how you can use it with the Now Platform to...

    • Wednesday, Oct 22:40 PM - 3:10 PM BST
  • Session
    Customer Service Management
    Kainos
    Technology
    All
    Session
    2:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: Kainos

    Kainos required a platform to introduce new offerings that were previously unattainable. Attend this session to learn how the organization ventured into an AI-driven transformation to reshape its business model through usage of the ServiceNow®...

    • Wednesday, Oct 22:40 PM - 3:10 PM BST

3:00 PM BST - Wednesday, Oct 2

  • Session
    Customer Service Management
    IT Operations Management
    IT Service Management
    AI
    IT
    Now Platform
    N/A
    All
    Session
    3:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Join Senior ServiceNow, industry and AI experts in a panel discussion on maximising technology investments across the enterprise. Posing questions like, 'How can AI accelerate your time to value?' and 'What are some key activities to understand...
    • Wednesday, Oct 23:00 PM - 3:20 PM BST
  • Session
    AI
    Other
    N/A
    All
    Session
    3:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    As organisations turn to GenAI to transform their operations, the challenge often lies in knowing where and how to begin. Our session will provide a concise, actionable roadmap for organisations looking to integrate GenAI into their ServiceNow...
    • Wednesday, Oct 23:30 PM - 3:50 PM BST
  • Session
    App Engine
    Automation Engine
    App Development
    All
    Session
    3:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02

    Low-code and GenAI have united to empower developers of all skill levels to build their own custom workflows - really fast. Join us, to discover how you can safely expand your developer bench by tapping experts in the business, so they can help...

    • Wednesday, Oct 23:30 PM - 4:00 PM BST
  • Session
    AtkinsRealis and AstraZeneca
    Human Resources
    N/A
    All
    Session
    3:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: AtkinsRealis and AstraZeneca

    Keeping employees engaged and productive has never been more important. Whether they are in the workplace or remote, engaging experiences helps keep your employees loyal, motivated and serve your customers better. Join this session to hear from...

    • Wednesday, Oct 23:30 PM - 4:00 PM BST
  • Session
    Mears Group and Wavenet
    Other
    All
    Session
    3:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: Mears Group and Wavenet

    Join this session for an fireside chat where organisations, Mears Group and Wavenet, will share their ServiceNow journey. Whether you're embarking on a digital transformation journey or seeking to maximize the potential of Gen AI, this session...

    • Wednesday, Oct 23:30 PM - 4:00 PM BST
  • Session
    Kainos
    AI
    App Development
    Now Platform
    Now Assist
    All
    Session
    3:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: Kainos

    We are at a strategic inflection point for the enterprise. Every business process and every workflow will be re-engineered with AI, making it imminent for all companies to have a vision and strategy for AI in the next 12 months. Now Assist...

    • Wednesday, Oct 23:30 PM - 4:00 PM BST
  • Session
    WPP
    Impact
    All
    Session
    3:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: WPP

    Join this session to learn how ServiceNow Impact helps you maximise the value of your ServiceNow investment—by combining predictive software with human ingenuity to help you adopt ServiceNow solutions quickly, optimise platform health, and...

    • Wednesday, Oct 23:30 PM - 4:00 PM BST

4:00 PM BST - Wednesday, Oct 2

  • Session
    IT Asset Management
    IT Operations Management
    Shared Global Business Services
    Coca Cola Europacific Partners
    IT
    Human Resources
    Manufacturing
    All
    Session
    4:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02
    Featuring: Coca Cola Europacific Partners
    Join CCEP for a panel and Q & A covering their experience of refreshing and expanding their use of ServiceNow platform in IT and HR, across multiple geographies and thousands of staff. You will hear some of their challenges, how they responded,...
    • Wednesday, Oct 24:00 PM - 4:20 PM BST
  • Keynote
    N/A
    All
    Keynote
    4:00 p.m. Wednesday, Oct 02
    Wednesday, Oct 02

    Mo Gawdat is a bestselling author, Chief AI Officer of Flight Story, and the former Chief Business Officer at Google X and over the last several years, he’s focused on the intersection of artificial intelligence and happiness. 

    Join...

    • Wednesday, Oct 24:30 PM - 5:15 PM BST