This presentation explores the common challenges companies face in their Incident Management practices and how ServiceNow can be leveraged to overcome these hurdles. Drawing from 10 years of experience aiding incident managers maturity levels using ServiceNow, the speaker will share personal insights and lessons learned to highlight the pitfalls encountered and the successful strategies implemented to navigate these issues. This session provides a comprehensive look into Incident Management through the lens of ServiceNow for those seeking to optimize their Incident Management practice.
SHI International Corp.
Platinum
Overview
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next with scalable and cost-effective infrastructure, end-user computing, and cybersecurity solutions.
Sponsored Sessions
Session
IT Operations Management
IT Service Management
SHI International, Inc.
IT
Now Platform
Technology
All
12:00 p.m. Tuesday, Oct 08
Tuesday, Oct 08
, Solutions Architect, SHI International
- Tuesday, Oct 812:20 PM - 12:40 PM CDT
Speakers
Matt Haag
Solutions Architect
SHI International
Matt Haag is a Solutions Architect for SHI’s ServiceNow Practice. In this role, Matt provides technical support for ServiceNow licensing, implementation and consulting services. Matt has more than 11 years of ServiceNow experience and 38 years in IT. Before joining SHI this year, Matt was the Orange County VP and Greater Los Angeles President of ITSMF-USA LIG for 5 years. Matt also spent 10 years leading the rollout and growth of ServiceNow instance for a Fortune 150 Healthcare company.