How can you gain scalable visibility in a complex IT environment? In this session, Westlake shares their journey with the Now Platform, showcasing how they expanded IT capabilities amid rapid growth through acquisition. We’ll discuss how ITOM enhances visibility with a centralized CMDB, how Virtual Agent is empowering employees through self-service, and how platform translation promotes inclusivity. The result? Improved employee experiences, and a streamlined service desk that allows agents to focus on higher-value, more meaningful work. Join us to learn how to build a foundation for success!
Fujitsu
Diamond
Overview
We accelerate sustainable digital transformation by blending ServiceNow expertise, industry insights and AI-driven solutions. Unlock value from your investment to deliver great experiences for people.
Sponsored Sessions
Session
IT Operations Management
IT Service Management
Hardware Asset Management
Westlake
AI
IT
Now Assist
Manufacturing
All
12:00 p.m. Tuesday, Oct 08
Tuesday, Oct 08
, Principal System Administrator, Westlake
, Sr Client Executive, Fujitsu
- Tuesday, Oct 812:50 PM - 1:10 PM CDT
Session
IT Service Management
Hardware Asset Management
Austin Energy
AI
IT
Now Assist
Public Sector
All
Tuesday, Oct 08
2:00 p.m. Tuesday, Oct 08
Ready to unlock the value of your investment and build the roadmap for future transformation? In this session, Austin Energy share how they have optimized their ServiceNow environment to drive proactive, value-driven change. We’ll share how they enhanced platform adoption across the organization, removed cumbersome custom scripts, leveraged ATF and purposeful automation, and crafted a strategic roadmap. The results? Upgrade time reduced to under 3 months, increased stakeholder satisfaction, and a future-ready platform that can scale with their ambitions. Don’t miss out – save your seat!
, IT Business Systems Analyst, Austin Energy
, Sr. Client Executive, Fujitsu North America Inc
, IT Manager, Austin Energy
- Tuesday, Oct 82:40 PM - 3:10 PM CDT
Speakers
Lisa Adams
Sr. Client Executive
Fujitsu North America Inc
Lisa is a Sr. Client Executive at Fujitsu North America.
Roy Barclay
Principal System Administrator
Westlake
ServiceNow Administrator, Platform Architect, and Business Resource Manager. CSA, CIS-ITSM, and ITIL practitioner certified. B. S. & M. S. in IT Management.