Learn how the ServiceNow IT Help Desk delivers smarter, faster support at scale using ScreenMeet’s AI-powered remote support—natively embedded in the ServiceNow AI Platform. Agents launch secure, Zero Trust sessions directly from Incidents, improving first contact resolution rates and escalation speed. You’ll see how AI-powered session summaries feed Now Assist to improve knowledge capture and self-service. Eliminate swivel chair, 3rd party tools and manual documentation. Perfect for Support & IT leaders scaling support operations with practical AI impact. You won't want to miss this session!