The world has plenty of AI that thinks. What it doesn't have, is AI that can get work done end-to-end, without losing the human judgement that makes it trustworthy. That's the gap every company is staring at right now. This keynote shows what...
18 sessions
- First come first servedKeynoteAllWorld ForumsRight border highlightWednesday, Oct 2810:00 a.m. Wednesday, Oct 28
- ExecutivePlatform OwnerFirst come first servedTelecomSpotlightAllWorld ForumsNew to ServiceNowCustomer Service ManagementCPQAll CRM and Industry SolutionsAI Agents & AI SpecialistsAll AICustomer Service ManagementAI Agents & AI SpecialistsCPQWednesday, Oct 283:00 p.m. Wednesday, Oct 28Gone are the days of service agents toggling between five systems, reps building quotes in spreadsheets, and customers stuck in endless loops with no resolution in sight. With ServiceNow Autonomous CRM, cases resolve end-to-end without the...
- ExecutivePlatform OwnerFirst come first servedN/ASpotlightAllWorld ForumsNew to ServiceNowIT Service ManagementIT Operations ManagementAll ITIT Service ManagementIT Operations Management1:00 p.m. Wednesday, Oct 28Wednesday, Oct 28IT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to...
- AdministratorExecutivePlatform OwnerFirst come first servedN/ASessionAllWorld ForumsIT Service ManagementOperational Technology ManagementAll ITGovernance, Risk, and ComplianceOperational Technology ManagementAll Security and RiskAI Agents & AI SpecialistsAll AIOperational Technology ManagementIT Service ManagementAI Agents & AI SpecialistsGovernance, Risk, and Compliance11:00 a.m. Wednesday, Oct 28Wednesday, Oct 28
Connected devices, from medical technology to factory machinery, face growing security risks driven by fragmented tools, siloed teams, and AI-accelerated threats that make every asset a potential point of exposure.
In this...
- AdministratorBusiness AnalystPlatform OwnerFirst come first servedN/ASpotlightAllWorld ForumsNew to ServiceNowRaptorDBWorkflow Data FabricAll Data and AnalyticsWorkflow Data FabricRaptorDB12:00 p.m. Wednesday, Oct 28Wednesday, Oct 28Most AI projects stall not because the models aren't good enough, but because the data underneath isn't connected, trusted, or contextual. ServiceNow Data & Analytics solves that across the full stack: connecting any data source, governing and...
- AdministratorBeginning DeveloperImplementerPlatform OwnerFirst come first servedHands-on LabAllWorld ForumsAI Agents & AI SpecialistsAll AIAI Agents & AI Specialists12:00 p.m. Wednesday, Oct 28Wednesday, Oct 28
You've invested in AI. Now what? This 90-minute lab will take you from 'where do I start?' to configuring and activating ServiceNow AI capabilities that can deliver value right away.
Working in a pre-configured ServiceNow...
- AdministratorImplementerPlatform OwnerFirst come first servedN/ARoundtableAllWorld ForumsServiceNow OttoAI Agents & AI SpecialistsAll AIServiceNow OttoAI Agents & AI SpecialistsWednesday, Oct 282:00 p.m. Wednesday, Oct 28
Everyone is asking about AI — but moving from curiosity to confident deployment is where most organisations get stuck. Whether you are just getting started, evaluating opportunities, or have begun implementing AI capabilities but have not yet...
- AdministratorImplementerPlatform OwnerFirst come first servedN/ARoundtableAllWorld ForumsIT Service ManagementIT Operations ManagementAll ITIT Service ManagementIT Operations Management8:00 a.m. Wednesday, Oct 28Wednesday, Oct 28Whether you're just getting started or have had ServiceNow running for a while but haven't yet activated ITOM, matured your CMDB, or unlocked the capabilities that move you from managing IT to autonomous operations — this roundtable is your room...
- ExecutivePlatform OwnerFirst come first servedBankingInsuranceSpotlightAllWorld ForumsNew to ServiceNowFinancial Services Operations - BankingFinancial Services Operations - InsuranceIndustry SolutionsAll CRM and Industry SolutionsIndustry SolutionsWednesday, Oct 282:00 p.m. Wednesday, Oct 28
Are you in control of your AI? More than two-thirds of banking and insurance leaders say no, and the governance gap is widening as fast as AI adoption. Join us to see how the AI Control Tower turns governance into operational resilience and...
- Enterprise ArchitectImplementerPlatform OwnerFirst come first servedN/ASessionAllWorld ForumsAll Security and RiskAI Agents & AI SpecialistsAI Control TowerAll AIAI Control TowerAI Agents & AI Specialists1:00 p.m. Wednesday, Oct 28Wednesday, Oct 28Do you know how many AI agents are running across your enterprise right now? Most enterprise leaders don't. They can't see what data those agents are accessing, who owns them, or whether they're delivering ROI. In this session, learn how...
- Business AnalystExecutiveImplementerPlatform OwnerFirst come first servedNational GovernmentSpotlightAllWorld ForumsNew to ServiceNowAll Security and RiskAI Control TowerAll AIAI Control TowerWednesday, Oct 289:00 a.m. Wednesday, Oct 28Government doesn't get to move fast and fix things later. Every AI decision is public. Every failure is visible. Every automated action must be accountable to the citizens it serves and those with authority over it. This session covers how...
- AdministratorExecutiveFirst come first servedN/ASessionAllWorld ForumsNow on NowCMDB/CSDMPlatform capabilitiesAll Platform capabilitiesCMDB/CSDMAll Data and AnalyticsPlatform capabilitiesCMDB/CSDM12:00 p.m. Wednesday, Oct 28Wednesday, Oct 28
AI agents are only as effective as the data that powers them. In this session, we'll share a practical approach to transforming CMDB into an AI-ready foundation by focusing on three key pillars: Ingest, Govern, and Insight. We'll also explore...
- AdministratorBusiness AnalystEnterprise ArchitectExecutivePlatform OwnerFirst come first servedN/ASessionAllWorld ForumsNow on NowAI Agents & AI SpecialistsAll AIAI Agents & AI Specialists1:00 p.m. Wednesday, Oct 28Wednesday, Oct 28ServiceNow's Digital Technology team deployed an autonomous AI worker that resolves common L1 IT issues before a human ever gets involved. In this session, we walk through how we built, tested, and launched our first AI Worker in production — what...
- ExecutivePlatform OwnerFirst come first servedN/ASpotlightAllWorld ForumsNew to ServiceNowIdentity & Access SecurityAll Security and RiskIdentity & Access SecurityWednesday, Oct 283:00 p.m. Wednesday, Oct 28Non-human identities now outnumber your people 45 to one — and most aren't inventoried, governed, or even visible. That's the real attack surface of the Agentic Era, and your current stack wasn't built for it. The gap between finding a threat and...
- Enterprise ArchitectImplementerPlatform OwnerFirst come first servedN/ARoadmapAllWorld ForumsAll Security and RiskAI Agents & AI SpecialistsAI Control TowerAll AIAI Control TowerAI Agents & AI Specialists1:00 p.m. Wednesday, Oct 28Wednesday, Oct 28AI without workflows is just expensive advice. AI inside workflows is autonomous enterprise execution. In this session, find out how we're embedding AI into the platform that powers 100 billion workflows every year. We'll share a first look at our...
- ExecutivePlatform OwnerFirst come first servedN/ASpotlightAllWorld ForumsNew to ServiceNowAI Agents & AI SpecialistsAll AISource-to-Pay OperationsGlobal Business ServicesAll Finance and Supply ChainGlobal Business ServicesHR Service DeliverySource-to-Pay OperationsServiceNow EmployeeWorksAll Employee ExperienceGlobal Business ServicesServiceNow EmployeeWorksHR Service DeliveryGlobal Business ServicesSource-to-Pay OperationsAI Agents & AI Specialists12:00 p.m. Wednesday, Oct 28Wednesday, Oct 28
Today’s AI falls short for employees. Copilots summarize but can’t execute while other tools break outside their own ecosystem. Employees are left stitching work across applications, chasing approvals, and finishing what AI starts. ServiceNow...
- ExecutiveImplementerPlatform OwnerFirst come first servedN/ASessionAllWorld ForumsOperational Technology ManagementAll ITOperational Technology ManagementIdentity & Access SecurityAll Security and RiskAI Agents & AI SpecialistsAll AIIdentity & Access SecurityAI Agents & AI SpecialistsOperational Technology Management11:00 a.m. Wednesday, Oct 28Wednesday, Oct 28
The agentic enterprise is ungovernable with point solutions. Traditional security tools sit outside the execution loop and are optimised for human-speed workflows, but attackers leverage autonomous AI agents that operate in milliseconds. By the...
- Builder / Citizen DeveloperExecutiveImplementerPlatform OwnerFirst come first servedN/ASessionAllWorld ForumsAll Security and RiskAI Agents & AI SpecialistsAI Control TowerAll AIWorkflow Data FabricAll Data and AnalyticsWorkflow Data FabricAI Agents & AI SpecialistsAI Control TowerWednesday, Oct 289:00 a.m. Wednesday, Oct 28
Most companies' data is not AI-ready. It’s siloed, lacks context, and is ungoverned. ServiceNow Workflow Data Fabric is the only AI-ready data fabric that connects, contextualises, and controls your enterprise data in real time: so AI agents...